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Notice for all our visitors

December changes to our visitor guidance

Due to Berkshire’s new tier 4 status and the current situation around COVID-19 transmissions, we’ve made the decision to suspend all visiting to our wards except for compassionate visits (including all end of life and dementia patients, and any other patient where having no visitors is causing significant distress).

Help us stop the spread of COVID-19 by keeping your visits to just one person at a time and taking all the proper precautions – wearing your mask as you enter the building, washing your hands and socially distancing –  to stay safe.

If you’re not sure whether you’re allowed to visit one of our patients, please contact the ward directly to check. 

You still need to arrange your visit in advance. Please do not turn up without agreeing with the service first.

We appreciate that it’s a difficult time for everyone, but we kindly ask that you respect the guidelines that we’re putting in place and our staff who are doing their best.

We may change these arrangements, and potentially cancel visits, if we feel it’s the right thing to do to keep everyone safe. 

Before arranging your visit

If you answer ‘yes’ to any of the following questions, you cannot visit at this time. 

  1. Do you or any member of your household/ family have a confirmed diagnosis of COVID‑19? 
  1. Are you or any member of your household/family waiting for a COVID‑19 test result? 
  1. Have you travelled internationally in the last 14 days?

If yes, confirm where and if this is a country that has been agreed as safe for travel by the government then visiting can proceed. If this is not on the list then 14 days quarantine will apply and visiting won't be allowed.

 Visit the gov.uk website for more information about travel corridors

  1. Have you had contact with someone with a confirmed diagnosis of COVID‑19 or been in isolation with a suspected case in the last 14 days? 
  1. Do you have any of the following symptoms?
  • High temperature or fever
  • New, continuous cough
  • A loss or alteration to taste or smell  

Arranging your visit

You must arrange your visit in advance. Please do not turn up without agreeing with the service first.

We're currently limiting visitors to one per patient per week, unless:

  • The person you’re visiting is receiving end-of-life care – in which case two visitors are allowed, OR
  • You need to be accompanied by a carer themselves 

When you arrive

You must arrange your visit in advance. Please do not turn up without agreeing with the service first.

When you arrive for your visit, you must:

  • Report to reception, and provide your contact details for test and trace
  • Follow our guidance on face coverings (please bring your own) and social distancing – read more about our guidance
  • Use the hand gel provided
  • Follow the instructions on the posters and stickers around our wards. 

If you display the symptoms of coronavirus while visiting, you will be asked to leave.  

Other ways to visit 

Many of our services can arrange video calls between you and the loved one you'd like to visit.

Contact the service directly to find out more.

If your loved one has a smartphone or tablet device with them, we may also be able to help them set up video calls.

You can also send a personal message directly to a loved one.

Find out more about sending a message to a loved one