Measuring patient experience
The NHS COVID-19 vaccination programme has started.
When the time is right, invitation letters will be sent out to people explaining what to do next.
Please do not contact us, your GP, or the NHS to book a vaccine appointment, until you get this letter.
Patient experience surveys
Providing great patient experience is a key focus for us.
To help us do this, we carried out a wide-ranging survey which ran from the end of February to mid March 2020. This recorded feedback from our patients and staff about how we can improve our services.
The next phase of this project will involve looking at all the data and agreeing how we can use this to develop the way we capture and use your feedback so that we can make sure we continually improve the services you receive.
We will provide further updates as this work progresses.
If you have any questions, please contact us
You can also find our latest patient experience reports on our website.
How to contact us
If you’d like further support about the care you receive, or resolve any concerns you have when using our services, you can also contact our patient advice and liaison service (PALS)