Our Patient Advice and Liaison Service (PALS)
COVID-19 Vaccine
The NHS COVID-19 vaccination programme has started.
When the time is right, invitation letters will be sent out to people explaining what to do next.
Please do not contact us, your GP, or the NHS to book a vaccine appointment, until you get this letter.
Visit the NHS.uk website for more information about the vaccine
We want to know what you think about our services, what we do well and what we could improve.
Our Patient Advice and Liaison Service (PALS) is a free, informal and confidential service you can contact to share your suggestions or concerns to help us improve.
Find a full list of all our Berkshire Healthcare services
Find a full list of all our Children, Young People and Families (CYPF) services
We can:
- Offer you, your families and carers confidential help and support
- Provide you with information about the NHS and help with any health-related queries
- Show you how you can get more involved in your own healthcare and the NHS locally
- Provide information on support groups, voluntary organisations and advocacy groups
- Help resolve problems and concerns when you're using NHS services
- Provide information on the NHS complaints procedure and how to get independent support if you're making a formal complaint
How to contact us
You can contact our PALS team for support at any time
Call 0118 960 5027
Email PALS@berkshire.nhs.uk
Contacting other local services
There are many different NHS organisations who provide other services across Berkshire, and some services can be provided by different organisations at the same hospital or clinic.
To avoid any delay in your views being heard, please check you are contacting the correct team.
If you have a concern with your GP, please contact the management team at your practice in the first instance.
Contacting NHS England
If you feel that your GP has not resolved your concerns, you can also contact NHS England.
Call 0300 311 22 33
Email England.contactus@nhs.net
Please add for ‘The attention of the complaints department’ in the email subject line.
The ambulance service is provided by the South-Central Ambulance Service (SCAS).
Call 0300 123 9280
For concerns to do with Heatherwood Hospital, please contact the PALS at Wexham Park Hospital.
Call 01753 633365
Call 0300 615 3365