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Our Patient Advice and Liaison Service (PALS)

We want to know what you think about our services, what we do well and what we could improve.

Our Patient Advice and Liaison Service (PALS) is a free, informal and confidential service you can contact to share your suggestions or concerns to help us improve.

Find a full list of all our Berkshire Healthcare services

Find a full list of all our Children, Young People and Families (CYPF) services

We can:

  • Offer you, your families and carers confidential help and support
  • Provide you with information about the NHS and help with any health-related queries
  • Show you how you can get more involved in your own healthcare and the NHS locally
  • Provide information on support groups, voluntary organisations and advocacy groups
  • Help resolve problems and concerns when you're using NHS services
  • Provide information on the NHS complaints procedure and how to get independent support if you're making a formal complaint

How to contact us

You can contact our PALS team for support at any time

Call 0118 960 5027

 Email PALS@berkshire.nhs.uk

Contacting other local services

There are many different NHS organisations who provide other services across Berkshire, and some services can be provided by different organisations at the same hospital or clinic.

To avoid any delay in your views being heard, please check you are contacting the correct team.

If you have a concern with your GP, please contact the management team at your practice in the first instance.

Contacting NHS England

If you feel that your GP has not resolved your concerns, you can also contact NHS England.  

Call 0300 311 22 33

Email  England.contactus@nhs.net 

Please add for ‘The attention of the complaints department’ in the email subject line.

The ambulance service is provided by the South-Central Ambulance Service (SCAS).

Call      0300 123 9280

Email   patientexperience@scas.nhs.uk

Visit the SCAS website

For concerns to do with Heatherwood Hospital, please contact the PALS at Wexham Park Hospital.

Call 01753 633365

Call 0300 615 3365

Email fhft.palswexhampark@nhs.net