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Medical Records

We can provide you with a copy of the information we have about you and your care, or the records of someone you have the appropriate legal right of access to, such as their consent or if you have Power of Health and Welfare Attorney.

To do this we encourage you to submit a request form to ensure we provide you with all of the information you are requesting.

We may also ask you to verify your identity by providing us with ID.

 

Confidentiality

We take the safety, security and confidentially of our patients and their information very seriously.

We only disclose patient information to those who have a legitimate need to see it (such as other health professionals involved in the patient’s care) or those with a legal right (such as family members where we have the patient’s consent to release the information).

We will not provide any medical records until we are assured of your identity, or that the person requesting records on your behalf have legal right to access the information.

In some exceptional cases, we may be required by law to provide medical records to third parties, such as the police.

In this instance, if appropriate, we will notify you of who we are sharing your information with and why. You can find further details about how we handle your information in our Privacy Notice.

Our Privacy Notice

 

Request form

To request your medical records, you may need to provide different forms of ID so we can verify your identity.

If you wish to request someone else’s records, you will need a signed letter of consent from them, or the appropriate legal document, such as Power of Health and Welfare Attorney.

You can find full list of the ID and consent you need to provide in the request form.

We encourage you to complete the Medical Records request form, and send this to the team that supported you. This form will help ensure our teams provide all of the information you need.

Medical Records request form 

 

Who to contact

Once you are ready to make your request please submit your form to the team who provided your care.

Please remember to include your full name and address, your contact details, and a clear description of the information you would like copies of.

We'll respond within 30 days.

Email address  Mental Health Inpatients at Prospect Park, Reading - medical.records@berkshire.nhs.uk

Email address  Community Nursing (e.g. District Nursing, Physiotherapy) - access@berkshire.nhs.uk

Email address  Talking Therapies - talkingtherapies@berkshire.nhs.uk

If you received care from our Community Mental Health teams, Older People’s services or our Children, Young People and Families (CYPF) services, then please contact those teams directly.

You can find a full list of our services, including contact email address and phone numbers for each on our website.

Full list of our services

 

Freedom of Information (FOI) request

We support a culture of honesty and openness and, as part of this, fully comply with the Freedom of Information Act 2000. The Act gives anyone the right to know how public services, such as the NHS, are run.

If you would like to know more about how our services are provided, targets we’re meeting and the standard of care we provide, you can contact our FOI team.

Make a FOI request