We can provide you with a copy of the information we have about you and your care, or the records of someone you have the appropriate legal right of access to, such as their consent or if you have Power of Health and Welfare Attorney.
To do this we encourage you to submit a request form to ensure we provide you with all of the information you are requesting.
We may also ask you to verify your identity by providing us with ID.
We take the safety, security and confidentially of our patients and their information very seriously.
We only disclose patient information to those who have a legitimate need to see it (such as other health professionals involved in the patient’s care) or those with a legal right (such as family members where we have the patient’s consent to release the information).
We will not provide any medical records until we are assured of your identity, or that the person requesting records on your behalf have legal right to access the information.
In some exceptional cases, we may be required by law to provide medical records to third parties, such as the police.
In this instance, if appropriate, we will notify you of who we are sharing your information with and why. You can find further details about how we handle your information in our Privacy Notice.
To request your medical records, you may need to provide different forms of ID so we can verify your identity.
If you wish to request someone else’s records, you will need a signed letter of consent from them, or the appropriate legal document, such as Power of Health and Welfare Attorney.
You can find full list of the ID and consent you need to provide in the request form.
We encourage you to complete the Medical Records request form, and send this to the team that supported you. This form will help ensure our teams provide all of the information you need.
Who to contact
Once you are ready to make your request please submit your form to the team who provided your care.
Please remember to include your full name and address, your contact details, and a clear description of the information you would like copies of.
We'll respond within 30 days.
Mental Health Inpatients at Prospect Park, Reading - firstname.lastname@example.org
Community Nursing (e.g. District Nursing, Physiotherapy) - email@example.com
Talking Therapies - firstname.lastname@example.org
If you received care from our Community Mental Health teams, Older People’s services or our Children, Young People and Families (CYPF) services, then please contact those teams directly.
You can find a full list of our services, including contact email address and phone numbers for each on our website.
Freedom of Information (FOI) request
We support a culture of honesty and openness and, as part of this, fully comply with the Freedom of Information Act 2000. The Act gives anyone the right to know how public services, such as the NHS, are run.
If you would like to know more about how our services are provided, targets we’re meeting and the standard of care we provide, you can contact our FOI team.