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Adult Hearing and Balance (Audiology)

If you're worried about your hearing and balance, or you’re concerned that you may have tinnitus, we can help you.  

We can assess your hearing and offer you counselling, and fit and help you maintain hearing devices such as hearing aids. We also provide a balance (vestibular) assessment and rehabilitation service if you’re having balance issues.

We can support you if you're an adult under the age of 55, and have been referred to us from an Ear, Nose and Throat (ENT) specialist. You can contact us, or read our FAQ document if you have any further questions

Read our Change to your hearing aid service - FAQs

Until further notice, we’re stopping all on-urgent face-to-face appointments and will offer alternative arrangements.

Depending on your needs, this could include:

  • An online video consultation, similar to a Skype or WhatsApp call
  • Consultation over the phone
  • Providing you with professional advice on how to manage your own care

If we can't arrange an appointment or support for you remotely, we'll place you on a waiting list and contact you when we're able to arrange face-to-face appointments again.

If you’re an existing hearing aid patient, you can still get batteries and hearing aid repairs by contacting us

Call 0300 365 6222


Once we’ve confirmed your referral, we’ll ask you to book an appointment.

This first appointment may last up to 75 minutes, and will be an opportunity for us to talk with you about any hearing, balance or tinnitus difficulties you’re having and discuss the ways we may be able to help you.

We’ll examine your ears and perform a hearing test. This will take a couple of minutes, and we’ll discuss your results and create your personal treatment plan.

If we think you would benefit from it we may offer you a hearing aid, or refer you to one of our other specialist teams.

We offer support to people of all ages. If you need advice about anyone under the age of 18, you can contact our CYPF Hearing and Balance service.

If, after your first appointment with us you need further support, you can contact our team. 


Call                  0300 365 6222

Select option 1 if you need help with hearing aid repairs.

Select option 2 if you have received a letter from us asking you to book an appointment.

Having hearing problems can be more challenging if you have a learning disability.

Here are signs to look out for if you think you have a hearing problem.

Do not worry if you notice some or all of these:

  • I don’t always hear when someone calls my name
  • I can’t watch someone’s face or hands very closely to see what they’re saying
  • I can hear some people’s voices better than others
  • I have difficulty hearing conversations in a group or in noisy places
  • I sit very close to the TV and turn up the volume
  • I feel surprised or scared by people coming close to me when I haven’t seen or heard them properly
  • I get upset by loud noises
  • I speak very quietly or loudly, even if the place is quiet
  • I have an unusual or unpleasant smell coming from my ears

If we think that you have a hearing difficulty, we will offer suggestions that may help you.

Our community team for people with learning disabilities (CTPLD) may also be able to help you.

Contact us if you have any questions. 

Phone number  0300 365 6222

Email address


You can also find support from your local councils and charities:

If you’re aged 18 or younger, you can be referred to us by your GP, ENT, health visitor, school nurse or speech therapist.

If you're under the age of 18, you can contact our CYPF Hearing and Balance service for support. 

Phone number  0300 365 6222

Email address

There are different things you can do to improve your hearing.

Communication tactics

There are small changes you can make to help your hearing in you day to day life, such as:

  • Be in the same room as the person who is talking to you
  • Face people when they’re speaking
  • Look at people’s facial and hand expressions when they’re talking for guidance
  • Ask the person to repeat what they said if you didn’t hear them first time
  • Move away from areas of loud background noises, like loud speakers and large groups

Lip reading 

Lip reading can help you understand the words someone is saying when you’re struggling to hear.

Find out more about lip reading and find a class near you

Assistive Listening Devices (ALDs) 

Assistive listening devices (ALDs) use microphones and receivers to reduce the background noise, and wirelessly take sound straight to your ear. They can also use flashing lights and vibrations to help you identify when things like the phone or doorbell ring.

You can find out more about ALDs from your local council’s Adult Sensory Needs Team.

West Berkshire Adult Sensory Needs Team

Bracknell Forest Council Sensory needs support


Our guide lists UK charities and communities who provide support for adults and children living with hearing and balance difficulties.

Further Hearing and Balance support 

Hearing devices can improve your ability to hear sounds in your day to day life.

Don’t worry if you’ve never used them before. We offer hearing aid fittings, device repairs and guidance on how you can maintain your hearing aid. 

From 31 March 2019, your your hearing aid service will change. If you need hearing aid batteries or aftercare support, please contact one of the companies listed in the contact leaflet. See our FAQ document, or contact us if you have any further questions

Changes to your hearing aid service - contact leaflet 

Change to your hearing aid service - FAQs


Hearing device fittings

We make sure your hearing devices are fitted to suit your needs and sit comfortably in your ears. We can also show you how to look after your hearing device, and replace batteries and tubes for free.


Follow up support

We’ll arrange a review appointment with you for 4-8 weeks after your fitting appointment to see how you’re getting on. We can do this either by call, video chat or through a face to face visit at one of our clinics.

This appointment will give you a chance to ask any questions you might have about adjusting to life with a hearing device, such as how to fit them and dealing with things like feedback /whistling and background noise.


Hearing device aftercare

From Sunday 1 September 2019, we’ll no longer provide walk-in repair sessions at our centres.

Instead, you will need to contact our team to book an aftercare appointment at a time and clinic to suit you.

Call                  0300 365 6222 and press option 1



Replacement batteries, tubing and domes

Replacement batteries and tubing are available from our Windsor clinic between 8am - 4pm, Monday to Friday:   

King Edward VII Hospital 
St Leonard's Road 

You can also contact our team and we’ll post the replacements out to you.

Call                 0300 365 6222 and press option 1



Find out more about hearing aids

Find out more about hearing loops (T-loops) 

Tinnitus is a noise you may hear in one or both ears or in your head when there isn’t any external noise around you. It’s commonly described as a ringing, buzzing, whistling, cracking, humming or rushing sound.

You may notice it more when you’re in a quiet room or trying to sleep. It can start suddenly or develop gradually over time, and can often affect your mood and concentration.

Tinnitus itself is not a disease, but it can be a symptom of another ear or health related condition.

If you’re experiencing tinnitus, you should make an appointment with your GP. They'll refer you to us, or to an Ear, Nose and Throat (ENT) specialist.

If we arrange an appointment with you, we'll help you to manage your tinnitus and reduce the impact it has on your life.

Read more about the causes and symptoms of tinnitus

The vestibular system is a part of your inner ear which helps control your balance.

Together with your eyes and other senses, these organs play an important role in keeping your balance.

If this part of your inner ear becomes damaged through age or other health conditions, it may mean you have feelings of dizziness or the sensation that you or everything around you is moving or spinning (vertigo).  

If you’re experiencing these symptoms, contact your GP. They may refer you to us.

We may offer balance tests to understand your needs. We’ll discuss the results with you, and offer the right support and treatment to suit you.

Make a referral

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