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This page was updated 21 April 2022

When you arrive at our clinics or hospitals, please follow the guidance posters in the reception and waiting room areas.  

You can read a digital copy of the letter we sent out to all patients about these changes.

Read notice letter about changes to our appointments (pdf)

When attending your appointment, please remember to: 

Keep a safe distance 

  • Keep 2 metres apart from others at the clinic or hospital, including other patients
  • Follow the floor stickers and signs, which can help you keep a safe distance 

Keep good hand hygiene 

  • Regularly wash your hands with soap and water for 20 seconds, and use the hand sanitiser and gels provided 

Wear a face covering / mask 

  • Please wear a face covering when you arrive and keep it on while you're with us unless our staff ask you to remove it as part of your assessment. You may also be asked to change into a surgical facemask, which we supply, for your appointment
  • Children under 11 are exempt from wearing a mask when attending appointments/ visiting our sites 

 Read our guidance on face coverings

Some of our clinics will ask you screening questions when booking your appointment, and everyone will need to complete an initial screening questionnaire on arrival for your appointment. 

You will either be asked to fill out a form in a safe area, or a member of staff will ask you the questions directly at the start of the appointment.

Currently, to reduce the number of people in the building, we would ask that you come alone to your appointment.

However, you may bring along a designated carer if you need one.

At the moment, we need to take some extra precautions to protect you and us.

We will continue to offer appointments virtually, however as not all care can be provided in this way, we may ask you to come in for a face to face appointment.

Find out more about changes to our children, young people and family (CYPF) services

Please do not attend your appointment if:

  • you, your child or a family member are displaying COVID-19 symptoms
  • you have been asked to self-isolate due to being in contact with someone who has had a positive test for COVID-19

Visit the NHS website to read more about COVID-19 symptoms (opens new browser tab)

Please call the admin team on the number at the top of your appointment letter, who will be more than happy to re-schedule your appointment. 

Please contact your GP if you have symptoms and they worsen.

Visit website for further information (opens new browser tab)

Take a look at the following NHS guides if you’re returning home from hospital, or from A&E or a GP consultation.

Read NHS guidance if you’ve been discharged from A&E or GP consultation (pdf)

Read NHS guidance if you’ve been discharged from hospital (pdf)