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Measuring patient experience

Patient experience surveys

Providing great patient experience is a key focus for us.

To help us do this, we carried out a wide-ranging survey which ran from the end of February to mid March 2020. This recorded feedback from our patients and staff about how we can improve our services.

The next phase of this project will involve looking at all the data and agreeing how we can use this to develop the way we capture and use your feedback so that we can make sure we continually improve the services you receive.

Read a summary report of the survey results 

We will provide further updates as this work progresses. 

If you have any questions, please contact us

  measuringpatientexperience@berkshire.nhs.uk

 

Our reports 

You can also find our latest patient experience reports on our website.

Read our reports, policies and procedures

 

How to contact us

If you’d like further support about the care you receive, or resolve any concerns you have when using our services, you can also contact our patient advice and liaison service (PALS)

Contact patient advice and liaison service (PALS)