We can help educate and support you in managing your adult diabetes.
Due to the coronavirus (COVID-19) situation, our service is changing.
Wherever possible, our work will continue although, in some cases, not in the way you may be used to.
These changes will remain in place until further notice.
Appointments and Patient Education Sessions
We will be reducing/stopping non-urgent face-to-face appointments, and all Patient Education Sessions. As an alternative, you may be asked to attend:
- an online video consultation (similar to a Skype or WhatsApp call)
- a consultation over a phone call;
- or we may provide you with professional advice on how to manage your own care.
In some cases, where there is an urgent clinical need, home visits will be made by the Diabetes Specialist Nurse for vulnerable and housebound patients.
We will contact you to make arrangements which suit your individual needs.
There is no need to contact us.
I need support
If you do need to contact us for any other reason, you can reach us by calling or by emailing.
Diabetes Bookings Team
Call 01753 636 751
Call 01753 636 182
Call 01752 636 370
Call 01753 636 631
Diabetes Specialist Nurse/Dietetic Team
Call 01753 636 612
Once you’ve been referred to our service by your GP, we’ll book you appointment at one of our clinics that run on Tuesday mornings and all day Wednesday.
After you’ve checked in at the clinic, one of our healthcare assistants will check your weight and blood pressure before you’re called by a consultant. If you think you need it, you can ask to see one of our specialist nurses or dieticians after your appointment.
During your visit, you’ll be told about the different ways we can support you. This could be over the phone or face to face at one of our educational courses. It’s important you have the knowledge and understanding to effectively manage your diabetes and education is a big part of this.
We’ll send you a letter four weeks before your follow up is due asking you to book in a new meeting with our team.
During your time in our service, you'll meet the following people:
- Healthcare assistants – your first point of contact with our service
- Specialist nurses – help with clinical support and education
- Dieticians – help you with your diet, nutrition and lifestyle choices
- Consultants (diabetologists) – meet with you at our clinic
- Associate specialists – highly skilled GPs with a specialist interest in diabetes
If you’re worried about diabetes, you can ask your GP or healthcare professional to refer you by:
- Calling 07798 63642 and speaking to a nurse
- Email referrals (including patient details, past medical history, current medication and referral reason) to Bks-tr.DiabetesCentre@nhs.net to make an appointment with a nurse, consultant or dietician
- Filling out our Podiatry Referral form
- Filling out our Group Education Referral form
If you’re registered with a GP in West Berkshire, you can find out about referrals by visiting the Berkshire West Service website
Digital appointment letters
Appointment letters are going digital. You’ll soon be able to receive a text message with a secure link to your appointment information and be able to confirm, cancel or rebook with just one click. Find out more information about digital correspondence here
We can help you learn about Gestational Diabetes (developing high blood sugar levels during pregnancy) at the weekly sessions we run in partnership with our dieticians.
It’s important to manage diabetes carefully during pregnancy to make sure you and your baby are safe. If you need medication for diabetes, you can visit our joint diabetes and antenatal clinic every Friday at Wexham Park Hospital.
Our specialist nurses work closely with the inpatient wards at Wexham Park Hospital. If you’re identified as someone who needs help managing their diabetes, they will offer you support and guidance during your stay and after you’ve been discharged.
Our Talking Therapies service can help you manage your Type 2 Diabetes and improve your overall wellbeing with our online course ‘Space for Diabetes Wellbeing’.
You can register online, or call 0300 365 2000 quoting ‘Diabetes Online’.
We hold quarterly focus groups at our Diabetes Centre to give you an opportunity to share your views and experiences.
We’ll use your feedback to continue improving the standard of our care and the service we offer you.
You can contact us if you’d like to participate in the Diabetes Patient Focus group
Call 01753 636612