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Continence Advisory Service

If you have problems with bladder or bowel control, we can provide you with a variety of specialist continence treatments and advice.

Opening times

We’re available for contact 8:30am to 4:30pm every day and have a 24-hour answering service. You can also email us if you have any questions

Appointments

Where possible, we’re offering appointments over phone and video calls.

If you’re due for an appointment, we’ll contact you to let you know what will happen next.

If we need to see you in person, we’ll let you know.

Please tell us if you’re showing symptoms of coronavirus, and do not come to our clinic if you have them.

Read about coronavirus symptoms

When you do come in, please arrive no earlier than 5 minutes before your appointment and sit in the waiting area to be called.

If you arrive earlier, please wait in your car or outside the clinic.

While you’re here, you must wear a face covering, wash your hands and used the gels provided, and follow the latest social distance guidance.

Read more about face coverings 

All visitors 

You must come to your appointment on your own, unless you need help for health and mobility reasons. If you do, this is limited to one person per patient. 

All other visitors must wait outside for you. 

Referrals 

We have an open referral system for adults, so you’re able to refer yourself.

However all children need to be referred by a health care professional, such as GP or school nurse

Contact us 

If you have any questions, please contact our team

Email continence@berkshire.nhs.uk  

Support for Children and Young People

Our service is available to all adults over the age of 18.

If you’re under 18, or looking for advice for a child or young person, please contact our Paediatric Continence service

Visit our CYPF Paediatric Continence service

There are many things which can affect your ability to control your bowel and bladder movements (continence).

It could be that you’re recovering from surgery, or you’re living with a health condition which makes it difficult to know when you need to use the toilet.

We can help to improve your situation and self-confidence if you’re living with a bladder or bowel problem. Depending on your needs, we can offer treatments and guidance for: 

  • Urinary (wee) and faecal (poo) incontinence
  • Pelvic floor weakness
  • Bladder or bowel issues caused by an operation
  • Toilet training advice
  • Constipation
  • Needing to go to the toilet urgently

Once you’ve been referred to us, we’ll send some forms for you to complete and send back to us.

These will help us better understand your situation, and how we can best support you. We’ll then arrange an appointment with you, and any follow up sessions if we think you will need them.

You do not need to be incontinent to receive treatment and support from us. For example, you may feel that you go to the toilet too frequently, or that your bladder or bowels are limiting your lifestyle.

You can find more information about urinary and faecal incontinence, including causes and symptoms, on the NHS website.

Read Urinary Incontinence NHS information

Read Bowel Incontinence NHS information

Our service is available to all adults over the age of 18.

If you’re under 18, or looking for advice for a child or young person, please contact our Paediatric Continence service

Visit our CYPF Paediatric Continence service

You can be referred to us by your GP or healthcare professional. You can also self-refer yourself, or ask a relative or carer to do this on your behalf.

Call 0118 949 5145 (general enquiries)

Call 0118 949 5146 (clinic enquiries)

Email continence@berkshire.nhs.uk