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Rowe Court Service

Our Rowe Court Service was set up in response to the incident that happened in Reading on 15 December 2021.

The incident resulted in fatalities and serious injuries of those directly involved and affected the lives of many more who were at the scene, as well as their family and friends.

This service is provided by our Berkshire Traumatic Stress Service (BTSS) and uses a proactive approach to reach out to those who are affected and offer further support that is needed.

Find out more about our Traumatic Stress Service (opens new browser tab)

Our service can offer you support, if:

  • You were present during or witnessed the incident
  • You learnt that a close family member or close friend was involved in the incident
  • You were exposed to aversive details of the incident

Psychological interventions can often help people to address difficult feelings and increase coping following a traumatic event.

Specialised psychological interventions can also help alleviate symptoms of post-traumatic stress disorder (PTSD).

Reactions to a traumatic event vary. It may be that since the incident you’re finding it difficult to relax, sleep, or that memories of the incident pop into your mind when you don’t want them to. 

Once we receive your referral and depending on your responses to the screening questionnaire, we may offer a combination of different types of support, such as active monitoring, clinical assessment, trauma focused psychological therapy, and signposting to other services.

Our service is guided by NICE Guidelines for PTSD (2018) support after major incident.

Visit the NICE website to find out more (opens new browser tab)

Active monitoring

Active monitoring is offered if clinical intervention is not required at this stage. You are likely to be on a natural trajectory for recovery. However, continued contact is encouraged in case you require further support further down the line and this can be picked up quickly by the wider service.

Clinical assessment

We may invite you for a clinical assessment to better understand your mental health needs and to discuss possible treatment options. The assessment may take around 1 1/2 hours.

Trauma focused psychological therapy

If you’re experiencing symptoms consistent with a diagnosis of PTSD or Complex PTSD, we can offer trauma focused psychological therapy delivered by a qualified clinical or counselling psychologist, or a Cognitive Behavioural Therapy (CBT) therapist.

Our staff will talk to you about the right treatment for you, but this may include Trauma Focused-Cognitive Behavioural Therapy (TF-CBT), Eye Movement Desensitisation Reprocessing (EMDR) or Narrative Exposure Therapy (NET).

Signposting to other services

Where appropriate, we may signpost you to another service if we feel it can help best meet your needs.

You can ask your GP to refer you to our service, or you can refer yourself by completing the screening questionnaire.

Complete the online screening questionnaire (opens new browser tab)

If you do not have access to the internet, you can call us to request a paper copy of the questionnaire to be posted to you.

One of our staff members can also support you to complete the screening questionnaire over the phone.

Call 0118 214 3261

Our service is available for contact between 9am to 5pm, Monday to Friday.

You can contact our admin team if you would like further information about our service, or if you need help completing the questionnaire.

Call 0118 214 3261


Write to us   

Erlegh House
Whiteknights Campus, University of Reading
Earley Gate, Whiteknights Road

Out of hours

Unfortunately, we do not provide an out-of-hours service.

If you need urgent support, please call 999 or attend the local Emergency Department.

It you have urgent health concerns please contact NHS111. They will guide you to the most appropriate service.