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Adult Hearing and Balance (Audiology)

If you're worried about your hearing and balance, or you’re concerned that you may have tinnitus, we can help you.  

We can assess your hearing and offer you counselling, and fit and help you maintain hearing devices such as hearing aids. We also provide a balance (vestibular) assessment and rehabilitation service if you’re having balance issues.

Once we’ve confirmed your referral, we’ll ask you to book an appointment.

This first appointment may last up to 75 minutes, and will be an opportunity for us to talk with you about any hearing, balance or tinnitus difficulties you’re having and discuss the ways we may be able to help you.

We’ll examine your ears and perform a hearing test. This will take a couple of minutes, and we’ll discuss your results and create your personal treatment plan.

If we think you would benefit from it we may offer you a hearing aid, or refer you to one of our other specialist teams.

We offer support to people of all ages. If you need advice about anyone under the age of 18, you can contact our CYPF Hearing and Balance service.

If, after your first appointment with us you need further support, you can contact our team. 

Email               hearingandbalance@berkshire.nhs.uk

Call                  0300 365 6222

Select option 1 if you need help with hearing aid repairs.

Select option 2 if you have received a letter from us asking you to book an appointment.

If you’re aged 18 or younger, you can be referred to us by your GP, ENT, health visitor, school nurse or speech therapist.

If you're under the age of 18, you can contact our CYPF Hearing and Balance service for support. 

Phone number  0300 365 6222

Email address  hearingandbalance@berkshire.nhs.uk

There are different things you can do to improve your hearing.

Communication tactics

There are small changes you can make to help your hearing in you day to day life, such as:

  • Be in the same room as the person who is talking to you
  • Face people when they’re speaking
  • Look at people’s facial and hand expressions when they’re talking for guidance
  • Ask the person to repeat what they said if you didn’t hear them first time
  • Move away from areas of loud background noises, like loud speakers and large groups

Lip reading 

Lip reading can help you understand the words someone is saying when you’re struggling to hear.

Find out more about lip reading and find a class near you

Assistive Listening Devices (ALDs) 

Assistive listening devices (ALDs) use microphones and receivers to reduce the background noise, and wirelessly take sound straight to your ear. They can also use flashing lights and vibrations to help you identify when things like the phone or doorbell ring.

You can find out more about ALDs from your local council’s Adult Sensory Needs Team.

West Berkshire Adult Sensory Needs Team

Bracknell Forest Council Sensory needs support

 

Our guide lists UK charities and communities who provide support for adults and children living with hearing and balance difficulties.

Further Hearing and Balance support 

Hearing devices can make a big difference to improving your ability to hear things in your day to day life.

Don’t worry if you’ve never used them before. We offer hearing aid fittings, device repairs and guidance on how you can maintain your hearing aid. 

 

Hearing device fittings

We make sure your hearing devices are fitted to suit your needs and ensure that they sit comfortably in your ears.  We will also replace batteries and tubes for your hearing device for free, and show you how to look after your hearing device.

 

Follow up support

We’ll arrange a review appointment with you for 4-8 weeks after your fitting appointment to see how you’re getting on. We can do this either by call, online video chat or through a face to face visit at one of our clinics.

This appointment will give you a chance to ask any questions you might have about adjusting to life with a hearing device, such as how to fit them and dealing with things like feedback /whistling and background noise.

 

Hearing device aftercare

From Sunday 1 September 2019, we’ll no longer provide walk-in repair sessions at our centres.

Instead, you will need to contact our team to book an aftercare appointment at a time and clinic to suit you.

Call                  0300 365 6222 and press option 1

Email               hearingandbalance@berkshire.nhs.uk

 

Replacement batteries, tubing and domes

Replacement batteries and tubing are available from our Windsor clinic between 8am - 4pm, Monday to Friday:   

King Edward VII Hospital 

St Leonard's Road 

Windsor

Berkshire 

SL4 3DP

 

You can also contact our team and we’ll post the replacements out to you.

Call                 0300 365 6222 and press option 1

Email              hearingandbalance@berkshire.nhs.uk

 

Find out more about hearing aids

Find out more about hearing loops (T-loops) 

We understand that having a hearing problem can be more challenging if you have a learning disability.

Here are signs to look out for if you think you have a hearing problem. Do not worry if you notice some or all of these:

  • I don’t always hear when someone calls my name
  • I can’t watch someone’s face or hands very closely to see what they’re saying
  • I can hear some people’s voices better than others
  • I have difficulty hearing conversations in a group or in noisy places
  • I sit very close to the TV and turn up the volume
  • I feel surprised or scared by people coming close to me when I haven’t seen or heard them properly
  • I get upset by loud noises
  • I speak very quietly or loudly, even if the place is quiet
  • I have an unusual or unpleasant smell coming from my ears

If we think that you have a hearing difficulty, we will offer suggestions that may help you.

Our community team for people with learning disabilities (CTPLD) may also be able to help you.

You can contact us if you have any questions. 

 

You can also find support from your local councils and charities, such as:

Tinnitus is a noise you may hear in one or both ears or in your head when there isn’t any external noise around you. It’s more commonly described as a ringing, buzzing, whistling, cracking, humming or rushing sound.

You may notice this more when you’re in a quiet room or when you’re trying to sleep.

It can start suddenly or develop gradually over time, and can often affect your mood and concentration.

It’s important to remember that tinnitus itself is not a disease, but it can be a symptom of another ear or health related condition.

If you’re experiencing tinnitus, you should make an appointment with your GP. They'll refer you to us, or to an Ear, Nose and Throat (ENT) specialist.

If we arrange an appointment with you, we will help you with different ways to manage your tinnitus and reduce the impact it has on your life.

Read more about the causes and symptoms of tinnitus

The vestibular system is a part of your inner ear which helps control your balance.

Together with your eyes and other senses, these organs play an important role in keeping your balance.

If this part of your inner ear becomes damaged through age or other health conditions, it may mean you have feelings of dizziness or the sensation that you or everything around you is moving or spinning (vertigo).  

If you’re experiencing these symptoms, contact your GP. They may refer you to us.

We may offer balance tests to understand your needs. We’ll discuss the results with you, and offer the right support and treatment to suit you.

Bracknell

Skimped Hill Health Centre 

Skimped Hill Lane
Bracknell
Berkshire 
RG12 1LH

Tuesday Friday
8am - 4pm 8am - 4pm

 

Slough

Upton Hospital 

Albert Street
Slough
Berkshire 
SL1 2BJ

Thursday
11am - 7pm

 

Wexham Park Hospital 

Wexham
Slough
Berkshire 
SL2 4HL

Monday Tuesday Thursday
8am - 4pm 8am - 4pm 11am - 7pm

Windsor, Ascot and Maidenhead

Heatherwood Hospital 

London Road
Ascot, Berkshire 
SL5 8AA

Monday Thursday
8am - 4pm 8am - 4pm

 

King Edward VII Hospital 

St Leonard's Road
Windsor, Berkshire 
SL4 3DP

Monday Tuesday Wednesday Thursday Friday
8am - 4pm 8am - 4pm 8am - 7pm 8am - 4pm 8am - 4pm

 

St Mark's Hospital 

St Mark's Road
Maidenhead
Berkshire 
SL6 6DU

Monday Tuesday Wednesday Thursday Friday
8am - 7pm 8am - 4pm 8am - 4pm 8am - 4pm 8am - 4pm

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