Friends, Family, and Carers Charter
We launched our Carers Charter with the aim of promoting a culture of supporting and working in partnership with carers.
A carer is anyone, including children and adults, who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem and/or an addiction. The care they give is unpaid.
This charter was created following a series of engagement events with friends, families, and carers of patients.
(Clicking on this image will open the document as a PDF in a new tab)
- Ask the people who use our services if they have a carer and how they want you to be involved
- Ensure you are visible throughout the patient’s journey with us
- Support our staff to identify and engage with you
- Listen to and respect you
- Acknowledge your expertise and ask your opinions
- Embrace the diversity of carers and value difference through inclusion for all
Inform and involve carers
- Keep you informed by sharing relevant and meaningful information
- Involve you in the planning and delivery of our services
- Explain why, if for legal reasons, we cannot inform or involve you
- Ask you for your feedback on our services
Guide and support carers
- Provide clear, accurate and understandable information
- Recognise the wellbeing needs of carer
- Connect you to local support across health and social care services and our voluntary sector partners
Support for carers
We have gathered information about support available to carers.