Berkshire Healthcare NHS Foundation Trust: Healthcare from the heart of your community

Mental Health Crisis Service

Our team will try to prevent you being admitted to a mental health ward by providing you with intensive support if you have a mental health crisis in your own home.

We are focused on helping you recover in your own home rather than in hospital.

This can help avoid the stress, anxiety and upheaval that can happen if you are admitted to hospital.

We operate 24 hours a day, seven days a week.

We can provide support for you if you are:

• over the age of 18
• a resident of Berkshire or registered with a Berkshire GP
• in an acute phase of serious mental illness, or are suspected of having an acute mental illness. This can include service users who have a dual diagnosis.
• suffering a relapse of a long term mental illness
• vulnerable or at risk of harm to yourself or others or if you cannot be safely supported in a community setting without an intensive level of support, care and treatment.

We are unable to support you if you:

• are under the age of 18
• are not in an acute phase of a serious mental illness
• cannot be safely treated within a community or residential setting, due to risks posed by the environment or individual
• have a primary diagnosis of alcohol or other substance misuse, a learning disability or a physical problem, without a mental health problem
• already have an initial diagnosis such as dementia
• are in crisis that is social in nature (and where there is no current evidence of acute mental disorder)
• cannot be safely managed in the community, such as those at risk of offending.


Other information & documentation

Sane Line - 0300 304 7000 (open 6pm - 11pm every day)

Samaritans - 08457 90 90 90 (24 hours every day)

NHS 111 - dial 111 (available 24 hours every day)