Services run by other Trusts
Some services at this location may be operated by other NHS Foundation Trusts. Please visit their websites for further information.
Our inpatient wards
You can find more information about ward facilities and mealtimes on each ward page.
Highclere ward
Located at West Berkshire Community Hospital.
Learn more about our Highclere ward: Learn moreDonnington ward
Located at West Berkshire Community Hospital.
Learn more about our Donnington ward: Learn morePatient Information Point (PIP)
Our Patient Information Point (PIP) can provide you with information about illnesses, health or social care services, or where you can get support for many different health conditions.
PIP is an information and signposting service only. We can't provide clinical advice, referrals, or referrals to specific healthcare services.
Our aim is to help you better understand what choices you have, so that you can manage your own health, as well as helping you make plans about the future.
We’re based at West Berkshire Community Hospital, opposite the main reception area.
We offer a quiet room where you can read leaflets and guides, or talk to one of our PIP Volunteers who can guide you to the right support websites and apps.
Contact our PIP team
Patient Information Point (PIP)
PIP is open 9.30am to 4.30pm, Monday to Thursday, and 9.30am to 4pm on Friday
Contact number: 01635 273 324
Accessibility information
We have various facilities available at West Berkshire Community Hospital (WBCH).
You can view the guide created by AccessAble which includes information about entrances, facilities, and parking, to help you plan your visit.
Wheelchair and step-free access, including level access, ramped/sloped access and automatic doors (or no doors)
Access to ambulant toilet, step free standard toilet
Translation service, including braille translation
Signing service
Assistive listening, hearing loop
Onsite parking including blue badge/accessible parking bays, designated drop-off point
Frequently asked questions
Are there service specific opening times?
Location and service specific opening times may differ. Please contact the service directly to check opening times.
Is there car parking?
The following charges apply from 7am to 6pm, Monday to Friday. Parking outside these hours and on weekends and bank holidays is free.
Up to 2 hours - £1.00
Up to 4 hours - £2.00
Over 4 hours - £10.00
Automatic Number Plate Recognition (ANPR) technology will read your vehicle registration as you enter the car park and you will need to use the payment machines located in the hospital reception at the end of your visit.
If you are a Blue Badge holder or volunteer driver, you need to visit the main reception on arrival and provide your vehicle registration number.
If you are a paper permit holder, you will need to change your permit over to a digital one.
You can email Nicola Kirk for help.
Does this site provide internet access?
Yes, this site does provide internet access.
Does this site offer any faith services?
Yes, this site has a prayer area.
What other facilities are available at this site?
We have facilities available at West Berkshire Community Hospital, including:
- Children's play area
- Café
We can also help you with
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs.
Under the Accessible Information Standard (AIS) – a legal requirement for all health and adult social care providers – we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Getting here
By car
Route from Newbury
- Travel east on the A4 (London Road) toward Thatcham.
- The South Entrance to the hospital is directly off the A4 and can only be accessed by vehicles coming from Newbury (left turn into the site).
Route from Thatcham
- You cannot turn right into the South Entrance from Thatcham.
- Instead, use the North Entrance, which has unlimited access.
- The North Entrance is located on Turnpike Road, off the Garden Centre roundabout on the A4.
Parking
The following charges apply from 7am to 6pm, Monday to Friday. Parking outside these hours and on weekends and bank holidays is free.
Up to 2 hours - £1.00
Up to 4 hours - £2.00
Over 4 hours - £10.00
Automatic Number Plate Recognition (ANPR) technology will read your vehicle registration as you enter the car park and you will need to use the payment machines located in the hospital reception at the end of your visit.
If you are a Blue Badge holder or volunteer driver, you need to visit the main reception on arrival and provide your vehicle registration number.
If you are a paper permit holder, you will need to change your permit over to a digital one by emailing nicola.kirk@berkshire.nhs.uk
By bus
Nearest bus stops
The hospital has a stop called 'West Berkshire Community Hospital' near the main entrance on Rookes Way.
Nearby stops include Hambridge Road and Southdown Road, both within a 5 to 6 minute walk.
Bus routes serving the hospital
Route 1: Newbury ↔ Reading via Thatcham, Woolhampton, Theale (Reading Buses)
Route 1A / 1C: Circular routes between Newbury and Thatcham via West Berkshire Community Hospital
Route 1D / 1E: Newbury ↔ Thatcham via West Berkshire Community Hospital
Route 3C: Thatcham ↔ Hungerford (passes near the hospital).
Timetables
You can find the latest timetables on the First Bus, Reading Buses, and Thames Valley Buses websites.
By train
Nearest stations
- Newbury Racecourse Station, which is around 1 mile from the hospital
- Newbury Station, which is around 1.5 miles away
Both stations are about a 25 to 30 minute walk. You can take a local bus, or use a taxi.
You can visit National Rail or Trainline to book your train travel.
Patients and visitor information
Find out more about visiting our locations as an outpatient, inpatient or visitor.
Learn more