Service overview
We can provide therapy and rehabilitation sessions if you're housebound and want to regain your independence at home.
Our service is only for people who need help at home.
We can help if you're receiving care from our pathways including hospital discharge, community physiotherapy, and falls.
Our team is made up of:
- occupational therapists, who can help you keep your independence with your daily activities
- physiotherapists, who can help you improve your mobility and strength
- therapy assistants, who can guide you during therapy sessions
Depending on your needs and referral, we will create the right therapy plan with you.
Accessing our service
You can use our service if you’re aged 18 or over, and registered with a GP in Reading, Wokingham, or West Berkshire.
You can be referred to us by GP or healthcare professional, through our Integrated Hub.
Once we have your referral, we'll contact you to talk about next steps and waiting times.
We'll then arrange an assessment in your own home.
Berkshire Integrated Hub
Contact number: 0300 365 1234
Email: integratedhub@berkshire.nhs.uk For use by healthcare professionals only.
Location detailsPreparing for an assessment
At your home appointment we'll talk with you about your difficulties and your personal recovery goals. You're welcome to have a family member or carer with you at this appointment.
This assessment can take between 1 to 2 hours.
We may take a look at how you get on with typical personal care activities, such as washing, dressing, and making meals.
We may guide you to another service if we feel it will help with your rehabilitation. This might include care calls which are usually provided by the Local Authorities.
Treatment goals
Setting goals can be a great way to focus your recovery and keep your independence.
We suggest working towards short-term, realistic goals. This could be building your strength to move around more without walking aids, or being able to stand for longer.
Managing your health
Following your assessment, we can begin to make small changes to help you keep your independence in your own home, such as:
- providing equipment to help you complete daily tasks
- creating a personal exercise plan to boost your strength, balance, and to support your short-term goals
- referring you to other services we think we can help
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
West Berkshire
Intermediate Care Service
Contact number: 0118 9043 818 Monday to Saturday, 8am to 4pm
Frequently asked questions
Do you offer home assessment?
Yes, we offer home assessments. It's the only type of assessment we provide.
Our service is only for people who are housebound.
Our home visits allow us to better understand how you live, so that we can provide the right advice for you.
Can I still have support if I’m working?
Yes, if you're housebound. This service is only for people who need help at home.
How long will I receive this service?
This is a short-term service to your needs. We'll talk with you about how long you may need help.
Do you provide the equipment?
Yes we do, if we feel it's the right fit for your needs.
How do I return equipment?
If you have equipment that’s no longer needed, please contact the Equipment Service to arrange a collection.
Certain recycling centres will also take old equipment, but we recommend contacting them directly to confirm.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member, carer, or you look after someone, there’s practical, financial, and emotional support available from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to get information in a format that meets their needs.
The Accessible Information Standard (AIS) is a legal requirement for all health and adult social care providers. This means making sure that people who use our services, including carers and families, can understand our information and communicate with us easily.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes, you are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
What does it mean to treat our team with respect?
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This may include contacting the police to prosecute, and stopping future access to our healthcare services.
How do I find my NHS number?
The easiest way to find your NHS number is using the official NHS online service which can be accessed below.
You may also want to read our guidance page for more information about other ways to find your NHS number or what to do if you cannot find yours.
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