Accessibility and inclusive care
Accessible facilities
Accessible facilities
Wheelchair Access: Many of our sites have step-free entrances and wide doorways to ensure easy access for wheelchair users and those with mobility aids. Where possible, lifts are available for multi-floor buildings. For more details about each location please visit the individual location page.
Accessible Toilets: Every location includes disabled toilets designed for ease of use. Some sites also provide combined WC and shower facilities for patients who need additional support.
Parking: We offer disabled parking spaces at all sites. Many locations provide free on-site parking for patients, staff and wheelchair users to make visits stress-free.
Family and Visitor Support: To make visits easier for families, many sites offer children’s play areas, prayer rooms, cafés, on-site chapels, shops and pharmacies.
Communication support
Communication support
Translation Services: If English is not your first language, we can arrange interpreters or provide translated materials to help you understand your care options. This includes face-to-face interpretation and telephone translation services.
Braille Information: Key documents and patient information can be provided in Braille upon request, ensuring that blind or visually impaired users have equal access to essential details.
Signing Services: We provide British Sign Language (BSL) interpretation and finger-spelling support for deaf or hard-of-hearing patients. These services can be booked in advance for appointments.
Hearing Induction Loops: Several sites are equipped with hearing induction loops to improve sound clarity for hearing aid users during consultations and group sessions.
Equality, Diversity and Inclusion
We’re committed to making sure everyone feels respected, valued and supported.
- Equality – We work hard to treat people fairly and remove barriers, so that everyone has the same opportunities and experiences. We are working to reduce health inequalities by making sure our care is accessible, inclusive and culturally appropriate for all
- Diversity – We celebrate the richness of our differences and make sure voices from all backgrounds are heard in shaping how we work and care.
- Inclusion – We want all our colleagues to feel they belong, We are working to reduce health inequalities by making sure our care is accessible, inclusive and culturally appropriate for all
Continuous improvement
A dedicated working group regularly reviews accessibility across all services and ensures reasonable adjustments are made promptly.
Digital accessibility
Information in Multiple Formats
We provide information in BSL videos, large-print documents, Braille, audio recordings, easy-read summaries, email and plain-text versions to meet different communication needs.
Accessible Information Standard
We follow the NHS Accessible Information Standard, which means patient records can flag any required adjustments so staff are aware before your appointment.
e-Health Passport
Patients can share sensory and communication preferences with staff before an appointment using the e-Health Passport, helping us tailor your experience.
Interpretation Services
We fund interpretation for non-English speakers and deaf/hard-of-hearing users, including a BSL telephone line available via NHS 111 from 8 am to midnight.
Online Services
Our digital services, such as Talking Therapies, text-line crisis support, virtual consultations and health-record portals, are designed for easy access and usability.
Website accessibility
Accessibility statement
Our website complies with NHS Digital Accessibility standards. You can read our full Accessibility Statement online.
Support resources
We have a range of support resources available for download in our Advice and resources section. We are actively working to generate more resources in varying languages and easy-read formats.
Accessible web design
Our website follows WCAG guidelines, ensuring compatibility with screen readers, keyboard navigation and clear layouts for all users.
Website Digital Accessibility Statement January 2026
File size: 294KB
How to use our website accessibility features
Change font size
Use the “Text Size” radio buttons within the accessibility control popup at the top of the page. This will increase or decrease font size for easier reading.
Translation options
Click the “Translate” button in the website header to select your preferred language. We support multiple languages for all content.
Simplified View
Select “Simplified Page” within the accessibility control popup at the top of the page. This will open a pop-up that removes distractions and shows only text, images, and essential buttons from the page you’re viewing. This is helpful for users who struggle with focus or sensory overload.