Patients and visitors
Whether you are coming to us for an outpatient appointment, staying at our hospitals to receive care, or visiting friends and family, you can find useful information here to help you before you set off.
Patient Advice and Liaison Service (PALS)
Learn moreMake a complaint
Learn moreMeasuring patient experience
Learn moreVisiting as an outpatient
If you are attending an appointment that does not require an overnight stay, you are welcome to bring along a family member, friend or advocate.
Please speak to us if you require any special adjustments to make this possible.
You can learn more about your appointment by visiting the appointment details page. If you need assistance with travel, you can also explore the support options available to help you get there.
Our inpatient wards
You can find more information about ward facilities and mealtimes on each ward page.
Mental health wards at Prospect Park Hospital
Find information about our mental health wards.
Learn moreEnd of life care
We recognise the importance of being able to visit loved ones at this difficult time and as with all visiting, we will be as flexible as possible.
Should you wish to visit but have a known or suspected infection, please speak to us. We will do everything we can to support you with appropriate PPE and infection control precautions.
However, as you will appreciate, we have to be mindful of the risks to other very poorly patients and therefore we will need to make a final decision on a case-by-case basis.
Patient Advice and Liaison Service (PALS)
Our Patient Advice and Liaison Service (PALS) is here to support you throughout your experience within our Trust. Whether you're a patient, a family member, or a visitor, we understand that navigating healthcare can sometimes feel overwhelming and we're here to help.
PALS offers confidential advice, listens to your concerns, and helps resolve any issues you may encounter during your care. We can guide you through our services, explain processes, and connect you with the right teams. If you have feedback positive or negative we’re here to make sure your voice is heard and used to improve our services.
Measuring patient experience
We’re always listening to what our patients, carers, and families have to say. Your feedback helps us understand what’s working well and where we can do better so we can keep improving care across all our services.
You can share your experience anonymously online, by kiosk, or on paper using our trusted partner, iWantGreatCare. Every comment is reviewed, and many lead to real changes from better communication and more inclusive menus to more flexible visiting hours. Your voice truly makes a difference
Make a complaint
We’re committed to providing the best possible care, and your feedback positive or negative helps us improve. If something didn’t go as expected or you’re unhappy with any part of your experience, we encourage you to let us know.
Making a complaint doesn’t have to feel daunting. Our team will listen carefully, treat your concerns with respect, and work with you to find a fair resolution. You can raise a complaint on behalf of yourself or someone else, and we’ll make sure it’s handled sensitively and confidentially
