Patients and visitors
Whether you are coming to us for an outpatient appointment, staying at our hospitals to receive care, or visiting friends and family, you can find useful information here to help you before you set off.
Patient Advice and Liaison Service (PALS)
PALSMake a complaint
Make a complaintMeasuring patient experience
Patient ExperienceLived Experience
Lived ExperienceVisiting as an outpatient
If you're going to an appointment and you won't be staying overnight in our hospital, then you're welcome to bring along a family member, friend, or advocate.
Let us know if you have any special adjustments and we will try to make this happen.
Visit our appointment details page for more information.
If you have a medical appointment but need support getting there, you may be eligible for the Healthcare Travel Cost Scheme (HTCS), or access our non-emergency patient transport service (NEPTS).
Our inpatient wards
You can find more information about ward facilities and mealtimes on each ward page.
Mental health wards at Prospect Park Hospital
Find information about our mental health wards.
Visit Prospect ParkEnd of life care
We know how important it is to be close to loved ones at this difficult time, and we will be as flexible as possible to support you.
While we will do what we can, we have to be mindful of the risks to other very poorly patients.
If you wish to visit but you have an infection, please speak to us first. We will do everything we can to support you with the right PPE and infection control precautions.
Patient Advice and Liaison Service (PALS)
Our PALS team are here to support you throughout your experience within our Trust, whether you're a patient, a family member, or a visitor.
PALS offers confidential advice, listens to your concerns, and helps resolve any issues you may encounter during your care. We can guide you through our services, explain processes, and connect you with the right teams. If you have any feedback we’re here to make sure your voice is heard and used to improve our services.
Measuring patient experience
Your feedback - as a patient, carer, or family member - can help us understand what’s working well, and where we can do better.
You can share your experience anonymously online, by kiosk, or on paper using our trusted partner, iWantGreatCare.
Every comment is reviewed, and many lead to real changes from better communication and more inclusive menus to more flexible visiting hours.
Your voice truly makes a difference
Make a complaint
We’re committed to providing the best possible care.
If something didn’t go as expected or you’re unhappy with any part of your experience, we encourage you to let us know.
Making a complaint doesn’t have to feel daunting. Our team will listen carefully, treat your concerns with respect, and work with you to find a fair resolution.
You can raise a complaint on behalf of yourself or someone else, and we’ll make sure it’s handled sensitively and confidentially.
Lived Experience
Your lived experience as a patient, carer, or family member, can play a vital role in shaping how we provide and improve care across our services.
By listening to your voice, we can make sure our services reflect what matters to the people who use them.
Your experience can also help us connect with patients. Our teams can provide the medical expertise, you can offer the insight on what it feels like day-to-day.
