Patients and visitors : My appointment details
Information about my appointment
Before your appointment, we’ll send you a letter confirming the time and place. It will also let you know what to bring. If it’s your first visit, we recommend bringing a list of your current medications so we can understand your needs and provide the right care.
You can learn more about what to expect by checking the service page
Request a chaperone
Our chaperone policy is committed to providing a safe, comfortable environment, where patients and staff can be confident that best practice is always being followed.
An NHS chaperone is a trained member of staff who is present during an examination or treatment of a patient. They assist the clinician undertaking the procedure in supporting patients to act as their advocate.
We can provide a chaperone for your patient appointment. Please request this at the time of booking your appointment so that arrangements can be made, and your appointment is not delayed.
You can contact the service directly by checking the service page.
Chaperone CCR125 (June 2026)
File size: 530 KB
If you need to cancel your appointment
We know things don’t always go to plan, and you might not be able to make your appointment. Just let us know as soon as you can, and we’ll happily rearrange it for a time that works better — plus your original slot can be offered to another patient who needs it.
To cancel your appointment, please contact the service directly. You’ll find all the contact details on their service page.
Traveling to your appointment
You can visit our location pages to find helpful information about traveling to your appointment. Each page includes key details on how to get to the site, along with a direct link to Google Maps for easy navigation.
Patient transport
If you need assistance with travel, you can also explore the support options available to help you get there.
Impact of missed appointments
When patients don’t attend their appointments, it has a significant impact on how we operate and the care we provide to all our service users. Missed appointments increase waiting times and add extra costs to the service, which affects everyone.