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  3. Dental

Service : Community Dental Service

  • Service overview
  • Accessing our service
  • Preparing for an assessment
  • Managing your health
  • Contact us and FAQs
  • External support

Service overview

We provide specialist dental care if you can’t receive care from a general dental practitioner, but don’t necessarily need to visit a hospital.

We offer a range of services if you’re an adult or child, such as:

  • special care if you have for example, a learning disability, a physical disability, or if you’re medically compromised
  • paediatric care, for anxious or pre-cooperative young children
  • sedation, both inhalation and intravenous, for some types of treatment
  • care at home (domiciliary) visits
  • dental care for bariatric patients
  • assisted dental care if you need wheelchair tippers or hoists

You can see the different criteria for each treatment in our referral guide.

You may be discharged back to your dentist when your treatment is finished.

Accessing our service

There are two ways to access our service.

You can refer yourself or a relative, or you can be referred to us by your dentist or GP.

Referral criteria

You must meet at least one of our six criteria to be referred, which includes:

  1. if you're a child who has had an episode of pain and/or infection from a baby tooth/teeth and are uncooperative and unable to accept with their dentist unless the child fulfils criteria 3. Exception: patients with asymptomatic decay in baby teeth will be rejected.
  2. if you're a child with caries in permanent teeth who are uncooperative and unable to accept treatment.
  3. if you have a learning, physical or severe medical disability which impacts on their dental treatment.
    4. if you have severe mental health problems or dementia which impacts on their dental treatment.
    5. if you have a severe dental fear (phobia) whose needs cannot be met by NHS sedation services. Only people who have been refused by the NHS clinics providing IV sedation or have a learning disability will be considered.
    6. if you're unable to leave their home and may require domiciliary treatment.

We check to make sure each referral is suitable for our service.

If your referral is accepted, we will add you to a waiting list for a clinic within Berkshire.

We’ll send you a letter in the post asking you to contact us and book your appointment.

If we do not hear back from you, you may be discharged and will require a new referral

Self-referral

You can refer yourself or a relative to us, using the referral form.

Send your completed form to our team by email. Our email address is: cds.hq@berkshire.nhs.uk 

Dental Referral Form

Download Dental Referral Form

File size: 236KB

pdf

Dentist and GP referral

Referrals from dentists should be made through the Dental Electronic Referral Service (DERS).

Referrals from GPs and other healthcare professional should be made using the referral form.

Preparing for an assessment

Your first appointment will be a chance for us to talk to you about any dental or oral health problems you have.

You’re welcome to bring along a family member or support worker for support.

No dental treatment will begin at your first appointment, but we will use the time to find out about the difficulties you’re having.

We’ll do this by:

  • asking about your general medical history and health, any medications you're taking, and your dietary habits
  • examining your teeth, gums, and mouth to look for signs of problems like cavities, gum disease, and other mouth conditions
  • offering an x-ray if necessary, to find any dental issues
  • discussing the different treatment options for good oral hygiene

What to bring with you

  • your medical history and consent form, which we will send to you by SMS text message or as a letter in the post
  • a list of any medication you may be taking
  • proof of any dental cost exemption forms (such as benefit status) if you’re entitled to free dental care

Pricing

Most adults need to pay for NHS dental appointments and dental treatment. You can learn more about the cost and if you need to pay for your treatment by visiting the NHS website. 

  • Visit NHS website

Managing your health

Good oral hygiene

Good oral health and hygiene will help prevent problems with your teeth in future.

You can visit the Thames Valley Community Dental Services (TVCDS) website for guides on looking after your teeth and mouth.

They also have advice for carers and leaflets in other languages.

Patient appointment

Your e-Health Passport

Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.

Learn more

Contact us and FAQs

Community clinics

Our clinics are open Monday to Friday.

We offer appointments between 9am to 3.45pm.

We are closed for bank holidays. We have 7 clinics across the Berkshire community.

Skimped Hill Health Centre - Bracknell

Community Dental and HQ

Contact number: 0118 904 1526 Clinic phone number

Alternate contact number: 0118 904 1525 HQ phone number

Post Address: RG12 1LH

Location details

Langley

Community Dental

Contact number: 0118 904 1520

Post Address: SL3 8LE

St Mark's Hospital - Maidenhead

Community Dental

Contact number: 0118 904 1521

Post Address: SL6 6DU

Location details

West Berkshire Community Hospital - Newbury

Community Dental

Contact number: 0118 904 1530

Post Address: RG18 3AS

Location details

Upton Hospital - Slough

Community Dental

Contact number: 0118 904 1523

Post Address: SL1 2BJ

Location details

Tilehurst

Community Dental

Contact number: 0118 094 1528

Post Address: RG30 4SH

Whitley Health Centre

Community Dental

Contact number: 0118 904 1527

Post Address: RG2 7PJ

We can also help you with

Is there any information for friends, family and carers?

If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.  

  • Find out more
How do I request an interpreter?

We can provide language translation and interpretation support whenever you visit or contact us.

Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.

We offer a range of professional services to ensure everyone can understand and be understood:

  • telephone interpreting
  • video remote interpreting (VRI)
  • face‑to‑face interpreting
  • written translation
  • British Sign Language (BSL) interpreting
  • Learn more
How can I get information in an accessible format?

Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.

We can offer information in a range of accessible formats, including:

  • British Sign Language (BSL)
  • large print
  • braille
  • audio
  • easy Read
  • email
  • text message
  • face‑to‑face support with a carer or advocate present

If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.

  • Learn more
Are service dogs allowed to my appointment?

Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.

These animals are recognised as essential support and are permitted in most areas of our services.

To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.

Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.

Treating our team with respect.

Respect is important.

We will be polite and kind and we expect that you treat our staff in the same way.

Abuse, hate and discrimination against our staff is unacceptable.

We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.

This includes contacting the police to prosecute, and stopping future access to our healthcare services.

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External support

Oral Health Foundation

Independent charity (not for profit) dedicated to improving oral health and wellbeing around the world

  • Visit Oral Health Foundation website

National Autistic Society

NAS have resources and guides to support people with autism if you're having difficulty with dental and health services.

  • Visit National Autistic Society website
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