Service overview
We provide wheelchair assessments and equipment if you have mobility difficulties because of a long-term health condition or illness, such as:
- spinal injuries
- cerebral palsy
- neurological conditions
- muscular dystrophy
- congenital conditions
- cardiovascular conditions
- amputations
- palliative care
We specialise in assessments for mobility equipment. This includes both manual and powered wheelchairs, self-propelled wheelchairs, specialist children’s buggies, modular seating, cushions, and moulded seating.
We also ensure you have access to wheelchair repair and maintenance services.
Accessing our service
If you’re unable to walk within your home because of a long-term health condition, we may be able to provide you with a wheelchair.
We accept referrals from across East Berkshire and South Buckinghamshire. Referrals must be made by a GP, consultant, or registered healthcare professional.
Our service is available to adults and children aged three years and over, except for those children where postural support is required and early clinical intervention would be beneficial.
If you, or someone you care for, requires further support after your initial assessment, you can contact us directly.
Referrals by healthcare professionals
If you're a healthcare professional, please complete our referral form, and send it to us.
Email berkseast.mobility@berkshire.nhs.uk
Referral form - East Berkshire Wheelchair Service
File size: 200KB
West Berkshire
If you're registered with a GP in West Berkshire, you can contact the Wheelchair Service based at AJM Healthcare.
Preparing for an assessment
Once you have been referred to our service by your healthcare professional, we’ll contact you by phone or letter and arrange an assessment.
We aim to see you within two to eight weeks, depending on the urgency of the referral. Appointments generally last around 60 minutes, and full details will be included in your appointment letter.
Our clinic area has been designed specifically for disabled patients and includes step free access, an accessible toilet and hoisting facilities.
You're welcome to bring a friend, family member, or carer to your assessment. If you need a chaperone or interpreter, please let us know in advance.
During the assessment we may carry out postural assessments, take measurements, consider your medical conditions, and review how you're managing your mobility. We sometimes carry out home visits, depending on your needs.
Managing your health
Using a wheelchair
Discover our support guides and videos designed for wheelchair users, or for those who care for them - whether you're using a powered or manual wheelchair, looking for safety tips, or exploring seated exercises.
East and West Berkshire sports opportunities
Rivermead Leisure Complex, Reading
Phone: 0118 9015000
They have some gym equipment suitable for people with disabilities. Please contact them directly to arrange a visit.
Circle Rehabilitation, Reading
Phone: 0118 922 6836
They can provide outpatient physiotherapy for neurological conditions, and has lots of rehabilitation equipment available.
West Berkshire Therapy Centre, Thatcham
Phone: 0163 586 4561
This is a gym adapted for people with disabilities, and has three Motomeds/Theratrainers.
Wheel Sport, Stoke Mandeville Stadium
Phone: 0129 639 5995/484 848
Offers lots of different wheelchair sports, and has a gym.
SportsAble, Maidenhead
Phone: 0162 862 7690
Offers wheelchair based sports, and has a wheelchair roller.
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Specialist Wheelchair Service
Contact number: 0118 904 3222 Monday to Thursday - 9am-5pm, Friday - 8.30am-4.30pm (excluding bank holidays)
Ross Care Wheelchair Repair and Maintenance service
Our wheelchairs are maintained and repaired by Ross Care. Please call them directly to arrange collections or repairs. The out-of-hours emergency repair service is open from 7am to 8am and 5pm to 11pm. At weekends and on bank holidays, the emergency service runs from 7am to 11pm.
Contact number: 0333 999 2593 Option 2
Alternate contact number: 0333 234 0303 Option 2
Non-emergency patient transport
EMED Group offers patient transport, ambulance, healthcare and social care services across Buckinghamshire, Oxfordshire, Berkshire West, and Frimley.
Contact number: 0300 777 3333
EMED Group
Contact number: 0300 777 3333
Frequently asked questions
What facilities do you have at your sites?
- Free parking with two bays allocated for patients
- Accessible toilet
- Hoisting facilities
- Step-free ground floor access
- Wheelchair training ramp
Who do I contact to arrange a wheelchair repair?
Our wheelchairs are maintained and repaired by Ross Care. Please call them directly to arrange collections or repairs.
Their teams are available Monday to Friday, 8am to 5pm. They have an out-of-hours emergency repair service between 7am to 8am and 5pm to 11pm.
At weekends and on bank holidays their emergency service operates between 7am to 11pm.
Call 0333 999 2593 or 0333 234 0303 and press option 2.
How can I get to my appointment using public transport?
For general travel advice on local and national transport, you can visit the GOV.UK and National Rail websites.
EMED Group provide Non-Emergency Patient Transport (NEPTS) for patients living within the Frimley Health and Care Integrated Care System and the Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System.
Can I share my ideas to improve your service?
If you use a wheelchair, or support someone who does, you can join our patient focus group sessions and share your thoughts about how we can improve our service for you.
Dates: 12 March, 11 June, 10 September, 10 December 2026
Time: 11.00am-12.30pm
Email berkseast.mobility@berkshire.nhs.uk if you would like to sign up to one of the sessions.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.
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