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Urgent Treatment Centre

We can treat a range of minor injuries and minor illnesses.

If you have a more serious injury or it’s an emergency, please call 999 or visit your local A&E.

If we’re not able to treat you here, we’ll direct you to the right service or healthcare professionals who can.

This service was formerly the Minor Injuries Unit. 

Appointments

Until further notice, we’re only seeing patients who have booked an appointment.

Please contact us or NHS111 to make an appointment

Call 01635 273 508

You should be seen within 30 minutes of your appointment time.  

If we have busy waiting times, we’ll give you a pager and let you know when you’re going to be seen.

You must wear a face covering and maintain a 2-metre social distance while you’re here.

You must also wash your hands and use the hand gel provided.

Read more about face coverings 

Visitors

We kindly ask that all patients come to their appointments alone. 

The only exceptions are for those who have a carer, or a child under the age of 16 with them.

In these situations, only one carer, parent or guardian can accompany a patient.

X-ray

Depending on your needs and our team's availability, we can schedule x-rays up to 6pm, every day. 

Our team of Nurses and Paramedic Practitioners can help you if you have a minor injury or minor illness.

We’re open between 8am and 10pm, every day.

If you have an urgent medical concern, call NHS111 first.

Depending on your needs, they’ll advise you what to do, and may refer you to another service for treatment.

 

Accident & Emergency (A&E)

There is no A&E department at West Berkshire Community Hospital.

If you have a more serious injury, please call 999.

 

We can help with many different types of minor injuries and minor illnesses, such as:

  • Allergic reactions, like stings and minor food allergies
  • Bites, bruises and stings
  • Common fractures, like broken wrists
  • Coughs and colds
  • Cuts, grazes and scratches
  • Dislocated toes and fingers
  • Ear and throat infections
  • Emergency contraception
  • Eye problems
  • Falls where there isn’t loss of consciousness - for falls with loss of consciousness, call 999 or visit A&E
  • Feverish illness in adults and children
  • Foreign bodies, like splinters in skin and grit in eyes
  • Minor head injuries without loss of consciousness – however, if you’re taking blood thinner medication please go straight to A&E
  • Minor injuries to eyes and ears
  • Minor road accident injuries, like neck strains, cuts and bruises
  • Minor burns and scalds
  • Minor sports injuries
  • Skin infections and rashes
  • Suspected broken limbs
  • Sprains and strains

 

If you’re not sure if your illness or injury is serious enough, please call NHS 111 or our clinic before you visit us.

In an emergency, please call 999.

Some injuries may require an x-ray. Once we've assessed your injury, we'll let you know whether or not you need one.

Our x-ray service is available between 8.30am and 5pm, Monday to Friday. If you visit us outside of these hours, we’ll treat your injury and book an appointment for your x-ray as soon as possible.

If your GP has referred you for an x-ray, you should come straight to us between 9am and 3.30pm, Monday to Friday. Your results will be sent to your GP afterwards.

You don’t need to make an appointment or be referred to us. However, if you wish you can now book by calling NHS 111, who will assess your injury and arrange an appointment time.

If you have already seen your GP and have a referral letter, please bring it with you.

You can come to us between 8am and 10pm, Monday to Sunday.

If you’re in need of emergency help, call 999. 

 

Returning equipment

Please return crutches to us when you no longer need them.

Larger bits of equipment such as walking frames, tripods and commodes can’t be returned back to us.

If you have any questions about returning items, please call our collection team.

Call 0844 893 636 and press option 3

You can visit our Minor Injuries Unit at the following times.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8am - 10pm 8am - 10pm 8am - 10pm 8am - 10pm 8am - 10pm 8am - 10pm 8am - 10pm

 

On Christmas day, our Minor Injuries Unit is open from 10am to 6pm.

 

Parking

Parking including disabled parking is available at the hospital, but please be aware this is pay and display.

You can find full details about parking on our West Berkshire Community Hospital page

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