Service overview
Access one-to-one support to work to feel empowered and find solutions if you’re facing practical or life challenges and finding things hard right now, such as:
- you're not sure what benefits you’re entitled to or you’re struggling with debt
- you're dealing with a housing eviction
- you want help setting realistic goals or staying motivated to eat healthily, lose weight or improve your fitness
- you would like to be connected to services for specialised support including domestic violence, addiction, or seeking asylum
Our Wellness Navigators offer one-to-one phone sessions to help you work out what matters to you, make a plan to start tackling your situation and make practical changes to improve your day-to-day life.
We can then connect you with other services and organisations to help you get your life back on track.
Our service was previously known as the East Berkshire Wellbeing Service.
Accessing our service
To be referred to our service, you must be aged 18 and over and be registered with a GP in Berkshire.
Speak to your named worker, health professional or our mental health service and they can refer you to the Berkshire Wellness Hub.
If you have any questions about the service, please email us.
Helping you develop a plan
Our professional Wellness Navigators can arrange a call with you.
During the call, you can talk about what is going on in your life and discuss support that may help. We will listen to what matters to you and work with you on the things you would like help with.
At the end of the call, we will help you make a simple action plan. This plan will use our knowledge of local services and common problems people may face.
We usually offer up to two phone sessions. The sessions will take place on the telephone. If you need a different way to communicate, we can adapt to support you.
Our Hub is closely linked to other NHS Community Mental Health Services, so if you ever need more specialist support, we’ll make sure you’re connected quickly and safely.
We also know about many local and national support services. We can refer you to them or give you information about other organisations that may be able to help.
Upcoming events
Come along and chat with our friendly Wellness Navigators.
When: Tuesday 21 April 2026, 10.30am - 2.30pm
Location: Newbury Library Car Park, The Wharf, Newbury, RG14 5AU
Managing your health
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Berkshire Wellness Hub
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member, carer, or you look after someone, there’s practical, financial, and emotional support available from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to get information in a format that meets their needs.
The Accessible Information Standard (AIS) is a legal requirement for all health and adult social care providers. This means making sure that people who use our services, including carers and families, can understand our information and communicate with us easily.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes, you are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
What does it mean to treat our team with respect?
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This may include contacting the police to prosecute, and stopping future access to our healthcare services.
How do I find my NHS number?
The easiest way to find your NHS number is using the official NHS online service which can be accessed below.
You may also want to read our guidance page for more information about other ways to find your NHS number or what to do if you cannot find yours.
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