Service overview
Access one-to-one support to work to feel empowered and find solutions if you’re facing practical or life challenges and finding things hard right now, such as:
- you're not sure what benefits you’re entitled to or you’re struggling with debt
- you're dealing with a housing eviction
- you want help setting realistic goals or staying motivated to eat healthily, lose weight or improve your fitness
- you would like to be connected to services for specialised support including domestic violence, addiction, or seeking asylum
Our Wellness Navigators offer one-to-one phone sessions to help you work out what matters to you, make a plan to start tackling your situation and make practical changes to improve your day-to-day life.
We can then connect you with other services and organisations to help you get your life back on track.
Our service was previously known as the East Berkshire Wellbeing Service.
Accessing our service
To be referred to our service, you must be aged 18 and over and be registered with a GP in Berkshire.
Speak to your named worker or Named worker, health professional or mental health service and they can refer you to the Berkshire Wellness Hub.
If you have any questions about the service, please email us
Help you develop a plan
Our professional Wellness Navigators can arrange a call with you.
This session will give you the chance to talk about your current situation and explore ideas or services that may be able to support. All the help we offer is tailored to your situation and what you tell us you'd like to work on.
At the end of the call, we will support you to create a plan of action that pulls on our knowledge of local services and common difficulties our clients experience.
We usually offer up to two sessions as standard. The sessions will take place on the telephone; we can adapt our communication tools if needed.
Our Hub is closely linked to other NHS Community Mental Health Services, so if you ever need more specialist support, we’ll make sure you’re connected quickly and safely.
We have access to a wide directory of local and national support for common issues too and can either refer you directly or provide you with information about other organisations to help you further.
Managing your health
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Berkshire Wellness Hub
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.
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