Service overview
We offer specialist rehabilitation for challenges linked to neurological conditions, such as stroke, Multiple Sclerosis, Parkinson's disease, or head or spinal injuries.
Our aim is to help you be as independent as possible and reach your rehabilitation goals. Depending on your needs, we may work on improving your memory, carrying out daily tasks, or helping you communicate.
Your rehabilitation will be delivered in locations linked to your goals, such as your home and community settings, including leisure centres, supermarkets, or your workplace.
Accessing our service
You must be aged 18 or over and registered with a GP in West Berkshire, Wokingham, or Reading to access our service.
If you haven't been treated by us before, you will need to be referred by a healthcare specialist, and this will usually be a member of the hospital team that is, or has recently been, caring for you.
If we have helped you before and you need further support, you can contact us to access a self-referral form.
When we receive a referral we will contact you to complete a triage call to make sure we're the right service for you. If we can help you, we will discuss that with you and accept you onto our waiting list. We will make sure you have our contact details to contact us if anything changes.
If we are unable to offer our service to you, we will recommend other suitable services as appropriate.
Preparing for an assessment
Our first visit will be to your home, where we will complete an assessment and create a rehabilitation plan with you. This usually takes around an hour and a half (90 minutes).
Please have your discharge summary and details about your recent weight and height ready for us before we arrive, and also have a think about the sort of goals you want to aim for.
If you need an interpreter, please let us know in advance so we can make arrangements.
A loved one is welcome to be with you during any of the sessions.
While we're visiting, we ask that your home is a smoke-free environment.
Managing your health
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Wokingham Hospital (administration-only base)
Community Based Neuro-Rehabilitation Team
Contact number: 0118 904 3440 Available 8am - 4pm, Monday to Friday (excluding Bank Holidays)
Email: cbnrt.admin@berkshire.nhs.uk
Frequently asked questions
Can I still drive while receiving rehabilitation?
Guidance about driving with a health condition can be found on the Driver and Vehicle Licensing Agency (DVLA) website.
You must let the DVLA know about any medical condition that may affect your driving.
Who provides your rehabilitation equipment?
Millbrook Healthcare is our provider of community equipment.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member, carer, or you look after someone, there’s practical, financial, and emotional support available from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs.
Under the Accessible Information Standard (AIS) – a legal requirement for all health and adult social care providers – we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes, you are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
What does it mean to treat our team with respect?
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This may include contacting the police to prosecute, and stopping future access to our healthcare services.
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