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East Berkshire Specialist Wheelchair Service

If you’re unable to walk within your home because of a long-term health condition, we may be able to provide you with a wheelchair.

This page has details about how to get a referral, booking repairs, as well as how to use our One Consultation Virtual Appointment.

If you use a wheelchair, or you support someone who does, join our next virtual meet session and share your thoughts about how we can improve our service for you.

Our last focus group of 2022 will take place on Thursday 15 December.

Read our Focus Group flyer (pdf)

Our 2023 focus group dates:

  • Wednesday 1 March (International Wheelchair day)
  • Thursday 8 June
  • Thursday 14 September
  • Thursday 14 December

Contact us

Get in touch if you'd like to join our next session

Call 0118 904 3222

Email BerksEast.mobility@berkshire.nhs.uk

We can offer the right equipment for you if your mobility is affected by illnesses, such as:

  • Multiple sclerosis
  • Motor neurone disease
  • Parkinson’s disease
  • Cerebral palsy
  • Patients with spinal injuries
  • Amputations
  • Stroke

We offer both manual and powered wheelchairs, specialist children's buggies, and other supportive seating for indoors and outdoors use.

We provide wheelchairs to suit your individual needs and lifestyle. When you’re referred to us, we’ll look at things like your posture, measurements and any disabilities you have.

We provide mobility services for people across East Berkshire and South Buckinghamshire. Most of our appointments take place at 3 Abell Gardens in Maidenhead.

We may be able to offer home visits in certain circumstances, but this will depend on your needs and our team availability. We will talk to you about the different options.

West Berkshire  

If you’re living in the West Berkshire area, you will need to contact the wheelchair services provided by Royal Berkshire Hospital. Please contact them to find out more about support

Call 0118 322 6706

Call 0118 322 7017

Find information about wheelchair services at Royal Berkshire Hospital (visit their website - opens new browser tab)

Our wheelchairs are maintained and repaired by Millbrook Healthcare. Please call them to arrange collections or repairs.

Their teams are available for contact and support from 8am to 5pm, Monday to Friday. They have an out of hours emergency repair service between 7am and 8am and 5pm and 11pm.

At weekends and on bank holidays their emergency service operates between 7am and 11pm.

Call 0333 999 2593 and press option 2

Call 0333 234 0303

Positioning 

Read our Wheelchair Positioning guide (pdf)

Manual Wheelchair guide

Read our guide leaflet on how to use your manual wheelchair (pdf)

Powered Wheelchair guide

Read our guide leaflet on how to use powered wheelchairs correctly (pdf)

Referrals to us must be completed by a consultant, GP or registered healthcare professional

If we have supported you before, you can contact us directly. 

Unfortunately, we don’t accept self referrals if you’re new to our service.

Please don’t be late to your appointment as we may not be able to see you. If you need to cancel, please call us as soon as possible. 

Healthcare professional referrals

If you’re a healthcare professional, please complete our referral form, and send it to us.

View our referral form (pdf)

Call 0118 904 3222

Email berkseast.mobility@berkshire.nhs.uk

One Consultation

If you’re accessing our One Consultation system, please read our step by step.

Read our One Consultation Guide (pdf)

If you have any questions, please contact us. 

If you’re aged 17 and under, you can find more information about our mobility service for children and younger people from our CYPF service.

Find out about our CYPF Wheelchair Service (opens new browser tab)

Our Mobility Service is open 8.30am to 5pm, Monday to Thursday. We’re open 8.30am to 4.30pm on Friday.

If you have any questions about our service, you can contact us between 9am and 4.30pm, Monday to Friday.

Day of the week Time
Monday 8.30am to 5pm
Tuesday 8.30am to 5pm
Wednesday 8.30am to 5pm
Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
Saturday Closed
Sunday Closed

Our clinic provides:

  • Free parking with two bays allocated for wheelchair users
  • Step free ground floor access
  • Wheelchair training ramp to help you practice moving up and down slopes

Contact us

If you feel that your wheelchair needs are urgent, you can contact us.

We may not be able to provide you with a wheelchair immediately, but we will try to offer assistance in the meantime. 

Call 0118 904 3222

Email berkseast.mobility@berkshire.nhs.uk 

If you leave a message, please mention your name and a direct contact number.

Concerns and Complaints

We do everything we can to make sure you're supported. However, if you feel that you have a concern or a complaint you would like to make, please contact us.

Email berkseast.mobility@berkshire.nhs.uk 

You can also contact our Patient Advice and Liaison Service (PALS) team.

This is a free, informal service you can contact to share your suggestions or concerns to help us improve.

Visit the PALS service page to find out more (opens new browser tab)

Repairs

Should you need any repairs to your NHS wheelchair please contact Millbrook Healthcare Ltd, our approved repairer.

Call 0333 999 2593 and press option 2

Access support guides and videos if you're a wheelchair user, or you help someone who is.

View the Support guides and videos (opens new browser tab)