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WestCall

If you need medical treatment urgently and can’t wait until your GP practice opens, you can contact our WestCall team.

Once you’ve dialled 111 and given your details, a doctor will ring you back to discuss your problem and give you support and advice, including:

  • How to manage your condition if you don’t need to see a doctor immediately
  • A visit to one of our primary care centres Iif you do need to see a doctor immediately, and travelling isn’t a risk, you’ll be asked to visit one of our primary care centres
  • A home visit from one of our doctors if you’re not able to travel
  • An emergency ambulance to take you to a local hospital

You can access our service if:

  • You’re registered with a GP practice in the Berkshire West area (including Newbury, Hungerford, Thatcham, Pangbourne, Lambourn, Tilehurst and Calcot)
  • You’re in temporary residence in the Berkshire West area
  • You need urgent treatment while travelling through the Berkshire West area

We’re here to provide urgent treatment. If you need to talk about routine treatments, repeat prescriptions or recurrent/non-urgent conditions, please visit your local GP during normal hours.

 

Dial 111 for the NHS telephone service. Your details will be passed onto our team and we’ll give you a call back as soon as possible.

 

Using British Sign Language

If you’re unable to hear or use sign language, you can contact 111 through the British Sign Language (BSL) service between 8am and midnight or by textphone on 18001 111.

Our WestCall service is available between 6.30pm to 8am every weekday. 

On weekends and Bank Holidays, our service is available from 6.30pm on Friday till 8am on Monday.

 

“The service provided was very good and gave my husband and I peace of mind that our son was ok. We also were given advice and told to ring back if his condition worsened. We felt ‘put at ease’ by the person who took the call initially and by the doctor’s advice.”