Accessibility information
We have a number of facilities available at the Whitley Clinic.
Wheelchair and step-free access, including level access, ramped/sloped access and automatic doors (or no doors)
Access to ambulant toilet, step free standard toilet
Onsite parking including blue badge/accessible parking bays, designated drop-off point
Text relay
Frequently asked questions
What accessibility features does this site have?
We have a number of facilities available, including:
- Wheelchair and step-free access
- Disabled parking
- Disabled WC
- Text Relay
Is there car parking?
Car parking is available on site.
Are there service specific opening times?
Location and service specific opening times may differ. Please contact the service directly to check opening times.
We can also help you with
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs.
Under the Accessible Information Standard (AIS) – a legal requirement for all health and adult social care providers – we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Getting here
By car
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Route: Leave the M4 at J10, following signs for A329(M) / Reading. Follow the A329(M) into Reading, then join the A33 (Rivermead Way) heading north into the city. Stay on the A33 through Reading, crossing the River Kennet and continuing toward Whitley.
Upon entering Whitley, turn to join Northumberland Avenue.
The clinic is at number 268. -
Parking: Car parking is available on site.
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Route planner: Use the AA Route Planner for tailored driving directions.
By bus
Nearest bus stop:
Community Centre
Bus routes:
- 5, 9
Timetables
By train
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Nearest stations: Reading Railway Station
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Connection: From the nearest station, take a local bus or use a taxi.
Booking services
Patients and visitor information
Find out more about visiting our locations as an outpatient, inpatient or visitor.
Learn more