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  3. Heart Function Service (East Berkshire)

Service : Heart Function Service (East Berkshire)

  • Service overview
  • Accessing our service
  • Preparing for an assessment
  • Managing your health
  • Contact us and FAQs
  • Related services
  • External support
  • Our awards

Service overview

We’re a small team of specialist nurses supporting patients with a confirmed diagnosis of heart failure by echocardiogram, who are registered with a Berkshire East GP.

We see patients in a community clinic or at home for those who are housebound. We educate on all aspects of heart failure, assess symptoms and overall condition, manage any medication changes, and promote self-care.

We offer remote patient monitoring through heart failure symptom assessments that track vital signs including blood pressure, weight, heart rate, and pulse oximetry. This allows us to monitor patients more closely,

Accessing our service

We see patients over the age of 18 who are registered with a Berkshire East GP and have a confirmed diagnosis of heart failure by echocardiogram. 

If you're in a nursing home with clinical signs of heart failure and not able to get an echocardiogram, you can be referred to our service if your NTproBNP is above 2,000.

We accept referral from: 

  • Hospitals 
  • GPs
  • Community Health Services, including ARC, District Nurses, Community Matron, Respiratory Teams, and Lower Limb Clinics. 

To be referred to our service, you need at least one or more of the following: 

  • Be initiated/titrated on ACE/ARB ARNi and/or Beta Blockers
  • Are not symptom-controlled on current medication
  • Have palliative care needs not currently managed by palliative care nurses/district nurses. (We can offer advice if these teams are already involved)
  • Have had a recent hospital admission with exacerbation of heart failure
  • Have a new diagnosis of heart failure and need information and support
  • Are struggling with self-management or lack understanding of their condition

All referrals need to be emailed to the Berkshire Health Hub at integratedhub@berkshire.nhs.uk with a copy of the echocardiogram.

Patients who have previously been under our care within the last year, can self-refer by calling 0118 904 3075.

Preparing for an assessment

Your initial assessment will take place either at a designated clinic near your home or, if you are housebound, we're able to see you at home.

The first assessment will take approximately an hour. Follow-up appointments will be 30 minutes.

During these appointments we will: 

  • Take a full medical history
  • Discuss your diagnosis and educate you on signs, symptoms, and treatments
  • Review your current medications
  • Check your blood pressure, heart rate, oxygen levels, and listen to your lungs.
  • Perform an ECG, if required
  • Take a blood test, if required
  • Decide a management plan with you.

Please wear loose clothing and bring a list of your current medication with you. A family member, carer, or friend may accompany you to your appointment.

Managing your health

Daily checklist

If you have a confirmed diagnosis of heart failure remember to:

  • Record your weight daily. If your weight increases or decreases by two kilograms within three days, please contact your Heart Function Nurse.
  • Maintain a healthy diet with low salt.
  • Manage your fluid intake as advised by your heart function nurse.
  • Observe your legs, ankles, and abdomen for any signs of swelling.
  • If you have a worsening cough and need more pillows to sleep, please contact your Heart Function Nurse.
  • Try and walk for 10 minutes a day, as exercise is good for your heart.

If you experience any chest pain that is not relived by 3 sprays of GTN (Glyceryl Trinitrate), contact 999.

You can download the Self Check Plan to help to monitor your health. 

Heart Failure Self Check Plan

Download Self Check Plan

File size: 372KB

pdf

Sick day rules

If you're feeling unwell with any of the following:

  • Vomiting or diarrhoea (unless only minor)
  • Fevers, sweats, and shaking (unless only minor)

It's easy to become dehydrated when you're ill. Dehydration may stress your body.

Pause the medications your healthcare professional has advised you to stop during illness. It's very important that you restart your medicine once you have recovered. This would normally be after 24 to 48 hours of eating and drinking normally. When you restart your medicine, just take them as normal. Do not take extra for the doses you have missed.

Please remember to keep yourself hydrated and try to weigh yourself daily.

Please contact your Heart Function Nurse if:

  • You notice a weight change of 1.5kg or more over two days
  • Your blood pressure is unusually low for you
  • You have been ill for more than two days

Types of medication

  • ACE Inhibitors & ARBs: Medicine names ending in “pril” or ARB ending in “sartan”
  • MRA: e.g., Spironolactone, Eplerenone
  • Diuretics: e.g., Furosemide, Bumetanide, Bendroflumethiazide, Metolazone
  • SGLT2 Inhibitors: Medicine names ending in “gliflozin”
  • ARNI: e.g., Sacubitril Valsartan (Entresto)
Patient appointment

Your e-Health Passport

Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.

Learn more

Contact us and FAQs

Upton Hospital

East Berkshire Heart Function Service

Contact number: 0118 904 3075

Email: HeartFunctionTeamEast@berkshire.nhs.uk

Location details

St Marks Hospital

East Berkshire Heart Function Service

Contact number: 0118 904 3075

Email: HeartFunctionTeamEast@berkshire.nhs.uk

Location details

Great Hollands Health Centre, Bracknell

East Berkshire Heart Function Service

Contact number: 0118 904 3075

Email: HeartFunctionTeamEast@berkshire.nhs.uk

Location details

Windsor

East Berkshire Heart Function Service

Contact number: 0118 904 3075

Email: HeartFunctionTeamEast@berkshire.nhs.uk

Location details

Frequently asked questions

Where will my appointment take place?

We offer appointments at our community clinic located near your home. If you're housebound our team can visit you in the comfort of your own home.

What if I have signs of heart failure and not able to get a echocardiogram?

If you're in a nursing home with clinical signs of heart Failure and not able to attend to get a echocardiogram. You can be referred to our service if your NTproBNP must be above 2000.

We can also help you with

Is there any information for friends, family and carers?

If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.  

  • Find out more
How do I request an interpreter?

We can provide language translation and interpretation support whenever you visit or contact us.

Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.

We offer a range of professional services to ensure everyone can understand and be understood:

  • telephone interpreting
  • video remote interpreting (VRI)
  • face‑to‑face interpreting
  • written translation
  • British Sign Language (BSL) interpreting
  • Learn more
How can I get information in an accessible format?

Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.

We can offer information in a range of accessible formats, including:

  • British Sign Language (BSL)
  • large print
  • braille
  • audio
  • easy Read
  • email
  • text message
  • face‑to‑face support with a carer or advocate present

If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.

  • Learn more
Are service dogs allowed to my appointment?

Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.

These animals are recognised as essential support and are permitted in most areas of our services.

To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.

Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.

Treating our team with respect.

Respect is important.

We will be polite and kind and we expect that you treat our staff in the same way.

Abuse, hate and discrimination against our staff is unacceptable.

We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.

This includes contacting the police to prosecute, and stopping future access to our healthcare services.

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Related services

Heart Function Service (Berkshire West)

  • Adults

Specialist nurses supporting patients with a confirmed diagnosis of heart failure in community clinics or at home.

Heart Function Service (Berkshire West): Go to service

Assessment and Rehabilitation Centre

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Assessments and treatments designed to maintain or improve mobility and health, and to avoid unnecessary hospital visits.

Assessment and Rehabilitation Centre: Go to service

Lower Limb Service (East Berkshire)

  • Adults

Specialist nursing for leg ulcers, including wound care management, assessments, and compression therapy.

Lower Limb Service (East Berkshire): Go to service

Community Nursing Service

  • Adults

Care at home for adults to avoid unnecessary trips to hospital.

Community Nursing Service: Go to service

External support

British Heart Foundation

British Heart Foundation (BHF) have information if you've living with heart and circulatory diseases.

  • Visit British Heart Foundation

Cardiomyopathy

Cardiomyopathy have information if you've living with cardiomyopathy.

  • Visit Cardiomyopathy UK

Pumping marvellous  

Pumping marvellous have information if you've living with heart failure.

  • Visit Pumping marvellous

Our awards

High Recommendation for the Remote monitoring project

We received the HSJ High Recommendation award in recognition of our outstanding remote monitoring work, delivering excellent care to patients from the comfort of their homes.

  • Learn more

Excellence in Practice award

In 2025, our team received the Excellence in Practice award from Berkshire Healthcare NHS Foundation Trust, recognising our commitment to delivering high-quality care to our patients.

  • Learn more
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We provide a wide range of physical and mental health services to people of all ages living in Berkshire. We operate from hospitals, health clinics and GP practices, as well as other community settings and in people’s homes.

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