Service : Heart Function Service (East Berkshire)
Service overview
We’re a small team of specialist nurses supporting patients with a confirmed diagnosis of heart failure by echocardiogram, who are registered with a Berkshire East GP.
We see patients in a community clinic or at home for those who are housebound. We educate on all aspects of heart failure, assess symptoms and overall condition, manage any medication changes, and promote self-care.
We offer remote patient monitoring through heart failure symptom assessments that track vital signs including blood pressure, weight, heart rate, and pulse oximetry. This allows us to monitor patients more closely,
Accessing our service
We see patients over the age of 18 who are registered with a Berkshire East GP and have a confirmed diagnosis of heart failure by echocardiogram.
If you're in a nursing home with clinical signs of heart failure and not able to get an echocardiogram, you can be referred to our service if your NTproBNP is above 2,000.
We accept referral from:
- Hospitals
- GPs
- Community Health Services, including ARC, District Nurses, Community Matron, Respiratory Teams, and Lower Limb Clinics.
To be referred to our service, you need at least one or more of the following:
- Be initiated/titrated on ACE/ARB ARNi and/or Beta Blockers
- Are not symptom-controlled on current medication
- Have palliative care needs not currently managed by palliative care nurses/district nurses. (We can offer advice if these teams are already involved)
- Have had a recent hospital admission with exacerbation of heart failure
- Have a new diagnosis of heart failure and need information and support
- Are struggling with self-management or lack understanding of their condition
All referrals need to be emailed to the Berkshire Health Hub at integratedhub@berkshire.nhs.uk with a copy of the echocardiogram.
Patients who have previously been under our care within the last year, can self-refer by calling 0118 904 3075.
Preparing for an assessment
Your initial assessment will take place either at a designated clinic near your home or, if you are housebound, we're able to see you at home.
The first assessment will take approximately an hour. Follow-up appointments will be 30 minutes.
During these appointments we will:
- Take a full medical history
- Discuss your diagnosis and educate you on signs, symptoms, and treatments
- Review your current medications
- Check your blood pressure, heart rate, oxygen levels, and listen to your lungs.
- Perform an ECG, if required
- Take a blood test, if required
- Decide a management plan with you.
Please wear loose clothing and bring a list of your current medication with you. A family member, carer, or friend may accompany you to your appointment.
Managing your health
We've developed some advice to help you manage life with a diagnosis of heart failure. You can also learn more about what heart failure is and what causes it, including mythbusting about heart disease and attacks.

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Learn moreContact us and FAQs
Upton Hospital
East Berkshire Heart Function Service
Contact number: 0118 904 3075
Email: HeartFunctionTeamEast@berkshire.nhs.uk
Location detailsSt Marks Hospital
East Berkshire Heart Function Service
Contact number: 0118 904 3075
Email: HeartFunctionTeamEast@berkshire.nhs.uk
Location detailsGreat Hollands Health Centre, Bracknell
East Berkshire Heart Function Service
Contact number: 0118 904 3075
Email: HeartFunctionTeamEast@berkshire.nhs.uk
Location detailsWindsor
East Berkshire Heart Function Service
Contact number: 0118 904 3075
Email: HeartFunctionTeamEast@berkshire.nhs.uk
Location detailsFrequently asked questions
Where will my appointment take place?
We offer appointments at our community clinic located near your home. If you're housebound our team can visit you in the comfort of your own home.
What if I have signs of heart failure and not able to get a echocardiogram?
If you're in a nursing home with clinical signs of heart Failure and not able to attend to get a echocardiogram. You can be referred to our service if your NTproBNP must be above 2000.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member, carer, or you look after someone, there’s practical, financial, and emotional support available from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs.
Under the Accessible Information Standard (AIS) – a legal requirement for all health and adult social care providers – we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes, you are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
What does it mean to treat our team with respect?
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This may include contacting the police to prosecute, and stopping future access to our healthcare services.

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Our awards
High Recommendation for the Remote monitoring project
We received the HSJ High Recommendation award in recognition of our outstanding remote monitoring work, delivering excellent care to patients from the comfort of their homes.
Excellence in Practice award
In 2025, our team received the Excellence in Practice award from Berkshire Healthcare NHS Foundation Trust, recognising our commitment to delivering high-quality care to our patients.

