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  3. Psychosis and Mania support for children and young people

Service : Early Intervention in Psychosis and Mania Service for children and young people

  • Service overview
  • Accessing our service
  • Preparing for an assessment
  • Managing your health
  • Contact us and FAQs
  • External support

Service overview

Our service helps young people (up to the age of 18) who may be experiencing psychosis or mania, or showing early signs of developing psychosis.

Psychosis is a term used to describe a range of experiences. These can include seeing or hearing things that aren't there, feeling very worried or scared, or having trouble thinking clearly.

If you’re experiencing any of these symptoms, and they’re making everyday life difficult or upsetting, the Early Intervention in Psychosis and Mania team (EIP) can help by talking with you and finding out what support you need.

Accessing our service

You, a family member, or your doctor can refer you to the EIP team through the Berkshire Health Gateway Service. We’ll call you first to talk about your referral.

If we can’t reach you by phone, we’ll send you a text, email or letter. We’ll then arrange a face-to-face appointment within 14 days. You can choose to meet at home or at your nearest community health service base.

  • Make a referral

Suspected psychosis

You may be eligible to get help from our team if: 

  • You’re seeing or hearing things that others don’t (known as hallucinations), and it’s upsetting you.
  • You’re finding it hard to do things at school, at home, or with friends.
  • You’re having unusual thoughts (sometimes called disordered thinking) that are making it harder for you to learn at school or get along with others.
  • You’re feeling confused or having trouble concentrating.

Suspected mania or bipolar

You may be eligible to get help from our team if:

  • You’re seeing or hearing things that others don’t (known as hallucinations), and it’s upsetting you.
  • You’re experiencing strong mood changes, like feeling very sad or excited. These strong feelings can make you act differently than usual.
  • You’re feeling very anxious or having trouble sleeping.

At risk of developing psychosis

You may be eligible to get help from our team if:

  • You’re feeling distressed.
  • You’ve stopped doing things you used to enjoy, like seeing friends, for at least a month.

You also have one or more of the following: 

  • You’ve had mild but upsetting psychotic thoughts or feelings.
  • You’ve had brief but unusual psychotic feelings, that went away on their own.
  • A close family member, like a parent or sibling, has had psychosis.

Preparing for an assessment

Your assessment appointment may take one to two hours. You’re welcome to bring a family member or carer with you for support. You don’t need to bring anything special, but it can help to bring a list of your medicines.

You may be seen by another Children and Young People’s service. After your appointment, you will either be offered support from us for up to three years or until you turn 18. If another service is better suited to your needs, we’ll help with the onward referral.

You may be sent some questionnaires before or during the assessment.

Managing your health

Likemind

You can find helpful information and videos by visiting Likemind, a website created by and for people who use early intervention services for psychosis.

  • Learn more

REACT

Access the Relatives Education And Coping Toolkit (REACT), online resources for relatives and friends of people with mental health problems associated with psychosis or bipolar disorder.

  • Learn more
Patient appointment

Your e-Health Passport

Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.

Learn more

Contact us and FAQs

Lower Henwick Farm

Children and Young People’s Early Intervention in Psychosis and Mania

Contact number: 0118 904 4885 Monday to Friday, 9am to 5pm (excluding bank holidays)

Email: gateway@berkshire.nhs.uk

Post Address: RG18 3AP

Location details

Erlegh House

Children and Young People’s Early Intervention in Psychosis and Mania

Contact number: 0118 904 4885 Monday to Friday, 9am to 5pm (excluding bank holidays)

Email: gateway@berkshire.nhs.uk

Post Address: RG6 6BZ

Location details

Wokingham Hospital

Children and Young People’s Early Intervention in Psychosis and Mania

Contact number: 0118 904 4885  Monday to Friday, 9am to 5pm (excluding bank holidays)

Email: gateway@berkshire.nhs.uk

Post Address: RG41 2RE

Location details

Nicholson House

Children and Young People’s Early Intervention in Psychosis and Mania

Contact number: 0118 904 4885  Monday to Friday, 9am to 5pm (excluding bank holidays)

Email: gateway@berkshire.nhs.uk

Post Address: SL6 1LB

Location details

Fir Tree House

Children and Young People’s Early Intervention in Psychosis and Mania

Contact number: 0118 904 4885  Monday to Friday, 9am to 5pm (excluding bank holidays)

Email: gateway@berkshire.nhs.uk

Post Address: SL1 2BJ

Location details

Frequently asked questions

Who can use this service?

Young people under the age of 18, who may be experiencing the symptoms in the ‘accessing our service’ section above. If you are over 18, you can access support from the Adult Early Intervention in Psychosis Service.

  • Adults EIP Service
How long can I get support?

We can offer support for up to three years if you have psychosis or mania, and up to six months if you are considered at risk of developing a psychosis.

What kind of help do you offer?

You’ll be assigned a named worker and may receive support from:

  • Psychiatrists
  • Psychologists
  • Pharmacists
  • Mental health nurses
  • Social workers
  • Employment/education specialists
  • Child and family workers

You’ll be offered evidence-based treatment including:

  • Cognitive behaviour therapy
  • Family intervention
  • Carers support and education
  • Employment support
  • Medication and physical health screening and support

We can also help you with

Is there any information for friends, family and carers?

If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.  

  • Find out more
How do I request an interpreter?

We can provide language translation and interpretation support whenever you visit or contact us.

Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.

We offer a range of professional services to ensure everyone can understand and be understood:

  • telephone interpreting
  • video remote interpreting (VRI)
  • face‑to‑face interpreting
  • written translation
  • British Sign Language (BSL) interpreting
  • Learn more
How can I get information in an accessible format?

Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.

We can offer information in a range of accessible formats, including:

  • British Sign Language (BSL)
  • large print
  • braille
  • audio
  • easy Read
  • email
  • text message
  • face‑to‑face support with a carer or advocate present

If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.

  • Learn more
Are service dogs allowed to my appointment?

Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.

These animals are recognised as essential support and are permitted in most areas of our services.

To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.

Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.

Treating our team with respect.

Respect is important.

We will be polite and kind and we expect that you treat our staff in the same way.

Abuse, hate and discrimination against our staff is unacceptable.

We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.

This includes contacting the police to prosecute, and stopping future access to our healthcare services.

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External support

Likemind

You can find helpful information and videos by visiting Likemind, a website created by and for people who use early intervention services for psychosis.

  • Learn more

REACT

Access the Relatives Education And Coping Toolkit (REACT), online resources for relatives and friends of people with mental health problems associated with psychosis or bipolar disorder.

  • Learn more

Mind

Mind is a mental health charity that provides information, support and advice to people with mental health problems.

  • Learn more
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