Service : Continence Service for children and young people
Service overview
We can help if your child, (or you as a young person under 18), is having problems with their bladder and/or bowel.
We can offer advice, support and guidance as well as suggesting medication in some cases. We support children and young people experiencing the following:
- Delayed toilet training for children with or without additional needs
- Daytime wetting
- Overactive bladder
- Treatment-resistant nighttime wetting, for children who have tried alarm and/or Desmopressin
- Urinary frequency or urgency
- Dysfunctional voiding
- Pelvic floor dysfunction
- Chronic constipation, or faecal soiling
We’re an integrated team supporting both children and adults. If you’d like to access the adult service, click below.
Accessing our service
We accept referrals for children up to age 18 years of age (or 19 years of age if attending additional needs school in Berkshire).
All referrals must be made by a Level 1 healthcare professional, such as a GP, Health Visitor, School Nurse or Occupational Therapist, or by a Level 3 care professionals such as a Paediatrician or Urologist.
Your child will need to have a physical examination by a GP or paediatrician before a referral is accepted.
The referrer must also provide evidence that support has been provided at Level 1 for at least 3 months, including advice on fluid management, healthy diet, treatment of constipation, and toileting advice.
When we approve your referral, we’ll send a welcome letter to you, along with a bladder and bowel diary. Please complete this diary so we can find the best way to support your child. It’s important for us to know how much fluid goes in and out, as well as their bowel movements.
Your first appointment will usually be a face-to-face consultation.
Paediatric Continence Referral Form
File size: 316KB
Paediatric Bladder And Bowel Diary
File size: 402KB
We're a Level 2 service. For more details about Levels 1 and 2, take a look at the Children's Continence Care Commissioning Guide and Continence Care Pathways below.
Preparing for an assessment
We’re a friendly team of specialist nurses and healthy bladder and bowel nursery nurses. Our treatment and advice will focus on making your child feel confident and in control of their bladder and bowel.
We offer support clinics in Wokingham, Reading, Newbury, Hungerford, Maidenhead, and Slough.
The first appointment will be around 45-60 minutes. We’ll complete a full bladder and bowel assessment of your child, guided by ERIC (the Children’s Bladder and Bowel Charity). We may want to do a bladder scan.
We'll then provide you with an evidenced-based treatment plan. This could include bladder training, regular toileting and toilet positioning, and advice on the use of medication to control symptoms.
You’ll be given regular follow-up and support through calls or face to face sessions.
We can also work closely with your child’s school and provide them with a school care plan. We can talk with you about the right approach to take if you chid has additional needs.
What to expect at your appointment
This video explains what to expect at your first clinic appointment. It covers what will happen during the visit, why the nurse asks questions about your bladder and bowel, and how everything is set up to help you feel comfortable and supported.
What to expect at a bladder scan
This video explains what happens during a bladder scan. It describes how the scan checks how well your bladder empties, what preparation is needed, and shows you that the process is quick and painless.
Managing your health
Healthy Bladder and Bowel Workshops
Our workshops are designed for children with additional needs who have a registered Berkshire GP. We only accept self-referrals for these sessions.
During the workshop, we cover:
- Specific information for families of children with additional needs e.g. sensory processing and how this can affect toilet learning
- Support for physical or mobility problems and provision of toileting aids
- Communication aids
- Toilet training and troubleshooting for common difficulties
- Tips to help your child have a healthy bladder and bowel
It also provides you with the opportunity to ask those difficult questions about toilet training in a safe space. Workshops may be face-to-face or online.
To book a place on a workshop, please fill out the booking form and we'll email you to confirm your place. If no progress is made within three months after attending the workshop, we can accept referrals for further support. At that stage, we’ll assess your child’s eligibility for continence products.
At that stage, we’ll also assess your child’s eligibility for continence products using the national guidance.
NHS resources
Access NHS advice on common childhood issues like bedwetting, constipation, and soiling (child pooing their pants). These guides offer practical tips for managing symptoms at home and explain when to seek GP support for further treatment.
Contact us and FAQs
Wokingham Hospital
Paediatric Bladder and Bowel (Continence) Service
Contact number: 0118 904 6540 Tuesday to Thursday, 10am to 2pm
Email: continence@berkshire.nhs.uk Monday to Friday, 8.30am to 4.30pm
Post Address: RG41 2XR
Location detailsFrequently asked questions
Why do I need to complete the bladder and bowel diary?
Filling in the diary completely helps the bladder and bowel clinician understand the best way to help your child. We need to know the fluid levels in and out, and bowel movements too.
What happens if I don't return our bladder and bowel diary?
You have 28 days to complete this. If we don't receive it, we will discharge your child back to the referrer.
I was told that I will get free pull-ups on the NHS - why can’t you do that?
We don't provide disposable pull-ups. This decision follows national guidance on product provision, which states that pull-ups are not helpful for toilet training and not as absorbent as one or two-piece products.
Why do I have to use a 2-piece system?
2-piece enables products to be changed and removed without the need to remove trousers. It promotes continence.
Why do I need to wait for my appointment?
Like many NHS services we have a waiting list for appropriate assessment and treatment.
What happens following discharge from the service?
The nurse will explain your discharge plan and share this with your GP. You are then given three months following discharge to contact us.
Why do I need to attend a Healthy Bladder and Bowel Workshop?
We're a continence promotion service and support children with their toilet learning journey. This workshop covers vital healthy bladder and bowel information and is the first step to access our service.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.

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Provide service feedback: Have your sayRelated services
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Nurses with specialist public health qualifications who support children at state, free, and academy schools, or home schooled.
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Specialist care for children and young people with a complex developmental condition, and statutory medical assessments.
Community Paediatric Service (East Berkshire): Go to serviceExternal support
There's lots of useful self-help information online from both ERIC and Bladder and Bowel UK. Their content is reviewed by a Professional Advisory Committee (PAC), a group of experts working in the field of children’s bowel and bladder health and is in line with guidance issued by NICE (National Institute for Health and Care Excellence).
Bladder & Bowel UK
You can find advice about bladder and bowel issues in children, and general bladder and bowel health.
ERIC
ERIC is a national charity that helps improve children’s bowel and bladder health. Their mission is to ease the impact of continence problems on children and their families.
National Autistic Society
A guide for parents and carers with useful steps that will make toilet training a success.

