Service : Memory Clinic
Service overview
We can assess, diagnose, and provide treatment if you’re concerned that you’re becoming more forgetful or having difficulty with your memory and concentration.
Assessing memory problems early means we can offer the right treatments, manage symptoms, and help plan life decisions for the future.
We do this by:
- talking with you and your family about your memory problems
- offering further tests, and possibly head scans
- arranging an appointment with a consultant psychiatrist to talk about the right treatment options for you
- referring you to a Dementia Care Advisor (DCA) and/or Carer’s Lead
- recommending other relevant agencies that may help
Accessing our service
We suggest talking to your GP first if you have concerns about yourself or your loved one’s memory.
Your GP will offer to assess your memory, which could include a cognitive test. They may also ask you to complete a full blood test to find any possible underlying health conditions.
Based on the results of your tests, your GP may refer you to us for further testing.
Referral criteria
Your GP will check your results against our referral criteria and let you know if they can direct you to our service.
Your results must show evidence of:
- memory decline for more than 6 months, with supporting information
- possible memory impairment based on cognitive test scores
- a dementia blood screening
- other investigations that may be appropriate, such as urine microscopy and culture, chest X-ray, electrocardiogram (ECG), syphilis serology, and HIV testing
- ruling out reversible causes of cognitive decline, such as vitamin deficiencies, infections/delirium, depression, sensory impairment, or certain medicines
We’ll send you a confirmation letter if we’re able to accept your referral. We may also call you to find out more information to help us better understand your concerns.
We’ll then arrange your first assessment, either in our clinic or as a home visit.
Preparing for an assessment
We’ll send an appointment letter along with an information leaflet that explains what to expect in your assessment.
Your first memory assessment will be around one to two hours long.
You’re welcome to bring a family member or friend to join. As they know you well, they may be able to explain the difficulties or changes you’ve been experiencing.
What to expect
We recommend that you and your family read the 'Living well while waiting for a memory assessment' guide from Next Steps. It explains what’s involved in a memory assessment.
Next Steps is a part of the Dementia Change Action Network (DCAN), which is a collaboration between Alzheimer’s Society, NHS England, and the Coalition for Personalised Care.
Assessing your memory
Memory issues are complex. We’ll offer different tests to help us learn more about your memory issues.
This will include a cognitive test, which will show a functional scoring to see if you show signs of decline in your memory. Your GP appointment may have involved some of these tests.
We then use your assessment report to make a diagnosis. We may offer further scans and tests if we need more information.
Our consultant psychiatrist will invite you to a diagnostic review to talk about what we have found, and the right treatment options for you.
Diagnosis and treatment
If we confirm that you have dementia, we’ll offer post-diagnostic support, such as:
- information about dementia and local support services
- an offer to participate in medical research
- introduction to a Dementia Care Advisor
- participation in cognitive stimulation therapy (CST), if applicable
- referral for speech and language therapy, if necessary
- register you into our Living Well Programme
Managing your health
What is dementia?
This video is designed to help people who may be in contact with individuals diagnosed with dementia.

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Learn moreContact us and FAQs
Slough Memory Clinic
Contact number: 0300 247 3001 Open Monday – Friday, 9am-5pm
Email: sloughopmh@berkshire.nhs.uk
Community Mental Health Service for Older Adults Newbury
Contact number: 0118 904 3100
Post Address: Hillcroft House, Thatcham, Berkshire, RG18 3HR
Windsor Ascot and Maidenhead Memory Clinic
Contact number: 0118 904 7300
Post Address: 4th Floor Nicholson House, Nicholson Walk, Maidenhead, Berkshire, SL6 1LD
Reading Memory Service
Contact number: 0118 9605959
Post Address: Hazelwood, Prospect Park Hospital, Honey End Lane, Tilehurst, Reading, RG30 4EJ
Bracknell Memory Service
Contact number: 0118 904 6900
Post Address: Church Hill House, 51-52 Turing Drive, Bracknell, Berkshire, RG12 7FR
Wokingham Older Adult Mental Health Service
Contact number: 0118 904 7200
Post Address: The Barkham Clinic, Wokingham Community Hospital, 41 Barkham Road, Wokingham, Berkshire, RG41 2RE
Frequently asked questions
How long will I need to wait for the assessment?
Our waiting times can vary. You can always contact the clinic for the most up-to-date information.
Can we have priority appointments, as their memory and health have deteriorated abruptly?
We suggest contacting your GP if your/their health has become suddenly worse. Your GP can rule out infections or other physical health problems.
Can we still get advice after we have been discharged?
Yes. Our Dementia Care Advisor (DCA) and Carer’s Lead will continue to facilitate groups and activities. They will also provide guidance and advice when needed.
Our clinic's full involvement typically comes to an end once we’ve provided a diagnosis and agreed on a treatment plan, such as medication, with you and your family.
Your GP can continue prescribing your medication and regularly checking your physical health. Your GP can always re-refer if there is a significant decline in health and cognitive ability.
What things can I do to keep my brain ‘healthy’?
You can boost cognitive stimulation by staying active and going to social events as much as possible. Playing sports, regular walking trips, and swimming are good examples for activities.
An active social life with others can play a vital role in strong cognitive function, and in some cases can be an alternative to typical medication.
Do you have programmes that can support me?
We can direct you to local organisations and agencies that offer excellent programmes to support your memory and wellbeing.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member, carer, or you look after someone, there’s practical, financial, and emotional support available from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to get information in a format that meets their needs.
The Accessible Information Standard (AIS) is a legal requirement for all health and adult social care providers. This means making sure that people who use our services, including carers and families, can understand our information and communicate with us easily.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes, you are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
What does it mean to treat our team with respect?
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This may include contacting the police to prosecute, and stopping future access to our healthcare services.
How do I find my NHS number?
The easiest way to find your NHS number is using the official NHS online service which can be accessed below.
You may also want to read our guidance page for more information about other ways to find your NHS number or what to do if you cannot find yours.

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