Berkshire Healthcare NHS FT
Skip to main content
  • Accessibility
  • About us
  • Our charity
  • Media enquiries
  • Work with us
  • News
Berkshire Healthcare NHS FT
Hide site
  • Conditions and services
  • Advice and resources
  • Patients and visitors
  • Locations and clinics
  • Contact us
  • About us
  • Our charity
  • Media enquiries
  • Work with us
  • News

If you need urgent help

  • Emergencies

    999

    Call if someone is in immediate danger or a life-threatening situation.

    BSL 999
  • NHS 111

    111

    Use for urgent medical help when it's not life-threatening.

    NHS 111 website
  • Talk with the Samaritans

    116 123

    Call for free, confidential emotional support, 24/7.

    Samaritans website
  • Crisis Resolution Home Treatment Team

    0800 129 9999

    Open 24 hours a day, 7 days a week. Contact for urgent mental health support in Berkshire.

  • CAMHS Crisis Line

    0300 247 0000

    Open 24 hours a day, 7 days a week. Contact for urgent mental health support for children and young people up to the age of 18 in Berkshire.

  • Other urgent support

    Visit this page for local services and urgent support.

    Other useful contacts
Back one step
  1. Home
  2. Services
  3. Memory Clinic

Service : Memory Clinic

  • Service overview
  • Accessing our service
  • Preparing for an assessment
  • Managing your health
  • Contact us and FAQs
  • Related services
  • External support
Watch on YouTube

Service overview

We can assess, diagnose, and provide treatment if you’re concerned that you’re becoming more forgetful or having difficulty with your memory and concentration.

Assessing memory problems early means we can offer the right treatments, manage symptoms, and help plan life decisions for the future.

We do this by:

  • talking with you and your family about your memory problems
  • offering further tests, and possibly head scans
  • arranging an appointment with a consultant psychiatrist to talk about the right treatment options for you
  • referring you to a Dementia Care Advisor (DCA) and/or Carer’s Lead
  • recommending other relevant agencies that may help

Accessing our service

We suggest talking to your GP first if you have concerns about yourself or your loved one’s memory.

Your GP will offer to assess your memory, which could include a cognitive test. They may also ask you to complete a full blood test to find any possible underlying health conditions. 

Based on the results of your tests, your GP may refer you to us for further testing.

Referral criteria 

Your GP will check your results against our referral criteria and let you know if they can direct you to our service.

Your results must show evidence of:

  • memory decline for more than 6 months, with supporting information
  • possible memory impairment based on cognitive test scores
  • a dementia blood screening
  • other investigations that may be appropriate, such as urine microscopy and culture, chest X-ray, electrocardiogram (ECG), syphilis serology, and HIV testing
  • ruling out reversible causes of cognitive decline, such as vitamin deficiencies, infections/delirium, depression, sensory impairment, or certain medicines

We’ll send you a confirmation letter if we’re able to accept your referral. We may also call you to find out more information to help us better understand your concerns.

We’ll then arrange your first assessment, either in our clinic or as a home visit. 

Preparing for an assessment

We’ll send an appointment letter along with an information leaflet that explains what to expect in your assessment.

Your first memory assessment will be around one to two hours long.

You’re welcome to bring a family member or friend to join. As they know you well, they may be able to explain the difficulties or changes you’ve been experiencing.

What to expect

We recommend that you and your family read the 'Living well while waiting for a memory assessment' guide from Next Steps. It explains what’s involved in a memory assessment.

Next Steps is a part of the Dementia Change Action Network (DCAN), which is a collaboration between Alzheimer’s Society, NHS England, and the Coalition for Personalised Care.

  • Visit the Next Steps website

Assessing your memory

Memory issues are complex. We’ll offer different tests to help us learn more about your memory issues.

This will include a cognitive test, which will show a functional scoring to see if you show signs of decline in your memory. Your GP appointment may have involved some of these tests.

We then use your assessment report to make a diagnosis. We may offer further scans and tests if we need more information.  

Our consultant psychiatrist will invite you to a diagnostic review to talk about what we have found, and the right treatment options for you.

Diagnosis and treatment

If we confirm that you have dementia, we’ll offer post-diagnostic support, such as:

  • information about dementia and local support services  
  • an offer to participate in medical research  
  • introduction to a Dementia Care Advisor
  • participation in cognitive stimulation therapy (CST), if applicable
  • referral for speech and language therapy, if necessary
  • register you into our Living Well Programme 

 

  • What are the treatments for dementia?

Managing your health

What is dementia?

Watch on YouTube

This video is designed to help people who may be in contact with individuals diagnosed with dementia.  

Watch on YouTube
Patient attending a appointment

Your e-Health Passport

Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.

Learn more

Contact us and FAQs

Slough Memory Clinic

Contact number: 0300 247 3001 Open Monday – Friday, 9am-5pm

Email: sloughopmh@berkshire.nhs.uk

Community Mental Health Service for Older Adults Newbury

Contact number: 0118 904 3100

Post Address: Hillcroft House, Thatcham, Berkshire, RG18 3HR

Windsor Ascot and Maidenhead Memory Clinic

Contact number: 0118 904 7300

Post Address: 4th Floor Nicholson House, Nicholson Walk, Maidenhead, Berkshire, SL6 1LD

Reading Memory Service

Contact number: 0118 9605959

Post Address: Hazelwood, Prospect Park Hospital, Honey End Lane, Tilehurst, Reading, RG30 4EJ

Bracknell Memory Service

Contact number: 0118 904 6900

Post Address: Church Hill House, 51-52 Turing Drive, Bracknell, Berkshire, RG12 7FR

Wokingham Older Adult Mental Health Service

Contact number: 0118 904 7200

Post Address: The Barkham Clinic, Wokingham Community Hospital,  41 Barkham Road, Wokingham, Berkshire, RG41 2RE

Frequently asked questions

How long will I need to wait for the assessment?

Our waiting times can vary. You can always contact the clinic for the most up-to-date information.

Can we have priority appointments, as their memory and health have deteriorated abruptly?

We suggest contacting your GP if your/their health has become suddenly worse. Your GP can rule out infections or other physical health problems.

Can we still get advice after we have been discharged?

Yes. Our Dementia Care Advisor (DCA) and Carer’s Lead will continue to facilitate groups and activities. They will also provide guidance and advice when needed. 

Our clinic's full involvement typically comes to an end once we’ve provided a diagnosis and agreed on a treatment plan, such as medication, with you and your family.

Your GP can continue prescribing your medication and regularly checking your physical health. Your GP can always re-refer if there is a significant decline in health and cognitive ability. 

What things can I do to keep my brain ‘healthy’?

You can boost cognitive stimulation by staying active and going to social events as much as possible. Playing sports, regular walking trips, and swimming are good examples for activities.

An active social life with others can play a vital role in strong cognitive function, and in some cases can be an alternative to typical medication.

Do you have programmes that can support me?

We can direct you to local organisations and agencies that offer excellent programmes to support your memory and wellbeing.  

We can also help you with

Is there any information for friends, family and carers?

If you’re a family member, carer, or you look after someone, there’s practical, financial, and emotional support available from a range of local communities and national organisations.  

  • Find out more
How do I request an interpreter?

We can provide language translation and interpretation support.

Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.

We offer a range of professional services to ensure everyone can understand and be understood:

  • Telephone interpreting
  • Video remote interpreting (VRI)
  • Face‑to‑face interpreting
  • Written translation
  • British Sign Language (BSL) interpreting
  • Learn more
How can I get information in an accessible format?

Anyone with a disability, impairment, or sensory loss has the right to get information in a format that meets their needs.

The Accessible Information Standard (AIS) is a legal requirement for all health and adult social care providers. This means making sure that people who use our services, including carers and families, can understand our information and communicate with us easily.

We can offer information in a range of accessible formats, including:

  • British Sign Language (BSL)
  • Large print
  • Braille
  • Audio
  • Easy read
  • Email
  • Text message
  • Face‑to‑face support with a carer or advocate present

If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.

  • Learn more
Are service dogs allowed to my appointment?

Yes, you are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.

These animals are recognised as essential support and are permitted in most areas of our services.

To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.

Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.

What does it mean to treat our team with respect?

Respect is important.

We will be polite and kind and we expect that you treat our staff in the same way.

Abuse, hate and discrimination against our staff is unacceptable.

We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.

This may include contacting the police to prosecute, and stopping future access to our healthcare services.

How do I find my NHS number?

The easiest way to find your NHS number is using the official NHS online service which can be accessed below.

You may also want to read our guidance page for more information about other ways to find your NHS number or what to do if you cannot find yours.

  • Find your NHS number
  • How to find your NHS number
Staff member and patient looking at tablet device

iWantGreatCare

Did you get great care? Having your say helps care for everyone, so please give us your feedback

Share your feedback: Have your say

Related services

Crisis Resolution and Home Treatment Team

  • Adults

Mental health assessment at home or a community setting and, where possible, treatment to avoid admission to hospital.

Crisis Resolution and Home Treatment Team: Go to service

Talking Therapies

  • Adults

A free and confidential service offering effective treatment for common mental health problems such as low mood, stress or worry.

Talking Therapies: Go to service

External support

Royal Berkshire Fire and Rescue Service

Learn more about fire safety.

  • Learn more

DVLA

Check if a condition affects your driving.

  • Learn more

Regional Driving Assessment Center

A charity providing assessments and advice for people with medical conditions, disabilities and additional needs.

  • Learn more
Back to top
Back to top
Berkshire Healthcare NHS

We provide a wide range of physical and mental health services to people of all ages living in Berkshire. We operate from hospitals, health clinics and GP practices, as well as other community settings and in people’s homes.

CQC BHFT Footer
  • Our Trust
    • Chaplaincy and Spiritual Care Service
    • Library and Knowledge Service
    • Infection Prevention and Control
    • Membership
    • Our Modern Day Slavery Policy
    • Our vacancies
    • Work with us
    • Special Educational Needs and Disabilities (SEND)
  • Support
    • Digital Appointment Correspondence (DAC)
    • For professionals
    • Freedom to Speak Up
    • Friends, family, and carers
    • Martha’s Rule
    • Research and Development
    • Use of Force (Seni's Law)
    • Your e-Health Passport
    • Accessibility and inclusive care
  • Explore more
    • Berkshire Healthcare Charity
    • Can't find what you are looking for?
    • Nexus (Staff only)
    • Nurseries
    • Op COURAGE
    • SHaRON
    • South East Pharmacy Procurement Service
  • Follow us on Facebook
  • Follow us on TikTok
  • Follow us on YouTube
  • Follow us on Instagram
  • Follow us on LinkedIn
  • Sitemap
  • Privacy policy
  • Cookie policy
  • Accessibility statement

Copyright © Berkshire Healthcare NHS Foundation Trust 2026. Site provided by GrowCreate.