Service overview
We provide emergency night-time support for vulnerable adults who may need support due to:
- Urinary Tract Infections (UTIs)
- Chest infections
- Support following a fall without fracture
- Carer illness or hospital admission
- Emergency carer respite
- A recent hospital discharge
Our service helps you stay in your own home, and avoid unnecessary admissions to hospital.
How we can help you
We provide a compassionate and supportive service to help you stay at home and avoid unnecessary admissions to hospital.
It doesn’t matter if you already have a carer or a family member to help you in your home already.
Our night sitting shifts run from 10pm to 7am, 7 days a week for short support.
When you’re referred to us, we’ll agree on the number of nights we can support you with.
You must also make sure that:
- Any necessary equipment you need as part of your treatment must already be in the home
- Any emergency contact details for next of kin and those involved with decisions about your care must be available
- If you are unable to answer the door when the carer arrives. Access information will need to be provided.
We’re only able to support you if you live in your own home.
Unfortunately, our service is not available if you’re living in a nursing home or the nursing wing of a residential home.
Accessing our service
To be referred, you must be to registered with a GP in Wokingham, Reading or Newbury, and you must also be receiving care from one of our other services, such as:
- Intermediate Care
- Community Nursing
- District Nurses
- Community Matrons
- Specialist Nursing
- Social services
- SCAS specialist paramedic practitioners
- Hospitals
- GP
A member of one of our teams will talk to you about our service if they feel it is the right option for you.
Unfortunately, we do not accept self-referrals.
Our service isn't available if you’re living in a nursing home or the nursing wing of a residential home.
Managing your health
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.
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