Service overview
We provide care in our safe and secure ward if you are experiencing severe mental health difficulties that may place you at risk of harm to yourself or others. We may offer structured therapy sessions and medication while you’re with us.
Our goal is to work alongside you so that you can safely return home when ready.
You will be supported by our multi-skilled team, which includes:
- psychiatrists
- nurses
- psychologists
- occupational therapists
- speech and language therapists
- physiotherapists
- dietitians
- healthcare assistants
Accessing our service
Our service is open to anyone who is registered with a Berkshire GP.
You must be assessed by our Crisis Resolution and Home Treatment Team (CRHTT) first.
They will refer you to our care if you need to be admitted for a stay in our wards.
If you’re brought directly to hospital by the police, you may be assessed under the Mental Health Act before being referred to our care.
After confirming your referral, we’ll offer you a bed on our ward as soon as possible.
Preparing for an assessment
Your care plan
We’ll offer a full assessment so that we can understand your situation and the difficulties you’re having.
We’ll create a care plan together with you, with the aim of eventually moving you onto one of our acute wards.
You’ll also have access to our therapy service, seven days a week, on our wards and in our Therapy Centre.
Here you can talk with staff and our volunteers if you want to try activities as part of your recovery such as woodwork, gardening, sports activities, games and puzzles.
Our wards
We have four wards dedicated to adult mental health care. Our wards are safe and secure, and depending on your needs, you may not be able to leave the hospital on your own. Each ward has a maximum of 18 beds.
We provide care across both mixed and single-sex wards:
- Rose Ward - Mixed
- Snowdrop Ward - Mixed
- Daisy Ward - Male
- Bluebell Ward - Female
As our service covers all of Berkshire, we aim to place patients from similar areas together on the same ward. This helps ensure that the support team can work with you towards the goal of safely returning home, while keeping the information and care closely connected to your local community.
Our Wards
We have two mixed‑gender wards dedicated to older people’s mental health, each with a maximum of 20 beds.
- Rowan Ward - dedicated to the care of patients with dementia
- Orchid Ward - mixed‑gender ward for older people’s mental health
Our wards are safe and secure, and depending on your needs, you may not be able to leave the hospital on your own.
Managing your health
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Prospect Park Hospital
Mental health inpatients team
Contact number: 0118 960 5000
Post Address: RG30 4EJ
Location detailsFrequently asked questions,
Will there be a use of force, during my stay?
We understand that being in hospital can sometimes feel unsettling. Because of their mental health condition, some patients may feel uneasy and may pose a risk to themselves, other patients, or staff.
We are committed to working in the spirit of the Mental Health Act and using approaches that help keep patients calm while ensuring the safety of everyone as we provide care.
Do you have any information about your wards?
Yes, you can visit our ward information page to learn more about what to expect if you are admitted to one of our wards at Prospect Park Hospital. You’ll also find a helpful video that explains the process and gives you an idea of what your stay will be like.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.
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