Service overview
Let’s Connect is a social network to support people’s wellbeing by connecting with each other, with organisations and services and with the rich opportunities in our community. Those who join the network will bring their own strengths as well as gaining from the support of others, based on their own personal choices.
We believe that by putting people at the heart of their own wellbeing journey, we can help each other to grow connections, combat feelings of isolation and strengthen the wellbeing of local people. Saying “Hi, it’s good to see you” may be an important contribution you have made to someone’s life, and that’s just the start!
What we do
Let’s connect meetings - We have regular Let’s Connect meetings to support you in building a social network, get to know more things available in your community, or to simply have contact with someone.
- Individual meetings - We can offer up to six individual meetings to support people think about what they would like to do or connect with in their lives.
- Community connection - We can connect you to groups and organisations in your local community that can support you or may interest you.
Accessing our service
There are many ways to access our service, and we will get back to you within two weeks, but usually within a few days. You need to be over the age of 18.
- You may have picked up one of our leaflets which has our contact information.
- You may have heard from a friend or other contact and want to turn up at one of our social network groups – you are welcome to do this.
- Other services may have talked to you about making contact with us, and they can either get in touch on your behalf, or give you the information to do this yourself, or a friend or relative can support you.
- Your GP may give you information about us and offer to contact us on your behalf, or give you the information to contact us.
- We welcome any way of making contact.
Managing your health
We're not a service that deals with health issues, but we'll help you as much as we can to get the right information and support.
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Let’s Connect Wellbeing Network
Contact number: 0300 365 4440 Open 9am-5pm, Monday-Friday except bank holidays.
Email: letsconnect@berkshire.nhs.uk
Frequently Asked Questions
What does your service do?
The service aim is to provide social support through groups or one to one sessions.
Will I need a specific diagnosis to access the service?
Anyone over the age of 18 can access the service. We focus on social networks and how we can support people who may want to build a social network or simply have more contact with others. People may also just want to get more information about what is available to support them.
What backgrounds do your staff have?
Our staff are from a range of support backgrounds. They have a range of skills and experience that can help with social isolation.
Where are you based?
We operate across most of the main Berkshire towns. Each area has a different venue, day and time, so we prefer to speak to you, and then send out our venue leaflet for more information.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.
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