Service overview
If you’re finding it difficult to access mainstream health services because you’re homeless, living in a hostel or emergency housing, you can visit our clinics and speak to a member of our Health Outreach Liaison Team (HOLT).
Accessing our service
You don’t need to be referred or book an appointment to visit one of our clinics. You can drop in at any time during our opening hours.
You can also be referred by a healthcare professional or support services. They do this by sending a referral form to us, or by contacting us directly.
Managing your health
Being homeless or having difficulties with housing shouldn’t prevent you from getting the help and support you need.
At our clinics, you can meet our care nurses, mental health professionals and senior support workers if you need help with a mental health or physical condition. We can also offer pregnancy testing, and advice and support.
When you visit us, we’ll offer an assessment and get to know you and your situation better. You don’t need to bring to bring any ID with you or proof of address.
Depending on the outcome, we’ll refer you to the right service or agency that can help you, such as a local GP, dentist, or optician.
We also work with teams at local job centres, and charities and support groups such as CIRDIC, St Mungo’s, and Launchpad to run a number of clinics across Berkshire
Your e-Health Passport
Your e-Health Passport lets us know what's important to you - from your preferred name and pronouns to how you'd like us to support you and communicate with you.
Learn moreContact us and FAQs
Prospect House
Health Outreach Liaison Team (HOLT)
Contact number: 0118 960 5639 (9am - 5pm, Monday to Friday)
Post Address: RG30 4EJ
Location detailsOur clinics
Churches in Reading Drop-in Centre (CIRDIC)
Every Monday, from 11am to 12pm.
Post Address: 1RG1 6JT
Churches in Reading Drop-in Centre (CIRDIC)Newbury Soup Kitchen - St John’s Church
Every Tuesday, from 2pm to 4pm.
Post Address: RG14 7PY
Newbury Soup KitchenNewbury Soup Kitchen - Salvation Army Hall
Every Thursday, from 6pm to 7pm.
Post Address: RG14 1BU
Newbury Soup KitchenSt Mungo's - Reading
Every Tuesday, from 7am to 9am, we work in partnership with St Mungo's to offer help to anyone found sleeping rough in Reading.
St Mungo'sWe can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.
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