Service : Community Rehabilitation Enhanced Support Team
Service overview
Community Rehabilitation Enhanced Support Team (CREST) is part of the Berkshire Rehabilitation and Review Service (BRRS). We are a community mental health service that supports people living with severe mental health difficulties, primarily psychosis. CREST is a rehabilitation service that works alongside your usual community mental health team to provide additional support.
Our aim is to work with you to create personalised goals to maximise your full potential and support your long-term health and wellbeing. We focus on your strengths and what matters most to you - whether that’s developing your interests, building new skills and confidence or strengthening relationships. We hope to help you build confidence and explore what independence looks like for you so you can live in your community with appropriate support.
Our goal is to get to know you so we can identify and offer personalised support to guide your recovery and help you live in a way that works for you.
Accessing our service
We work with adults over the age of 18, who are registered with a GP in Berkshire and experiencing psychosis. You must already be in the care of a Berkshire Healthcare team. Your named worker or another member of staff you see regularly will refer you to us if they think you might need help from CREST. Your named worker will speak to you about the referral, and you'll have the opportunity to ask questions.
Once we receive your referral, a member of staff from CREST will speak to your named worker first to find out what support you need and if CREST is the right service to help you. If we think we might be able to support you, we'll arrange to meet with you for an assessment to find out what you would like help with and if this matches the help we can provide. We'll do this by either calling you or asking your named worker to arrange this.
Unfortunately, we can't accept self-referrals.
Preparing for an assessment
When you're referred to CREST, we'll first meet with you to understand you better and the support you require.
An assessment includes a few members of staff from CREST coming to visit you at your home or another suitable place of your choice. We’ll have a conversation about what life is like for you right now, what are your goals, challenges, and any needs that CREST may be able to support you with. We might also ask you about any symptoms you are experiencing, like hearing voices that other people do not hear and whether this gets in the way of your daily life. The assessment will typically last 60-90 minutes.
You'll have the opportunity to ask us questions at the assessment. You can also bring a friend, family member, or carer to the appointment if this would be helpful for you. You’re also welcome to let us know of any other support you would like during the assessment, such as written or visual information.
The assessment will help us understand if CREST is the right team to support you or if another service would be better to help you.
What kind of support is available from CREST?
CREST is a multidisciplinary team made up of different professionals, including:
- Occupational Therapists
- Pharmacists
- Rehabilitation Workers
- Lived Experienced Practitioners
- Psychiatrists
- Psychology Team, including Systemic Family and Art Therapists
Depending on your needs, CREST will work with you and your usual care team to develop a plan to support your needs. This might include some of the following:
- Helping you connect with your local community and creating a support network.
- Supporting you to do the activities that matter the most to you and forming a meaningful routine from this.
- Offering individual psychological support or working with your carers to find ways to best support you, such as increasing confidence and tackling worries.
- Helping you to access physical health care and understanding your medication(s).
- Exploring and developing your interests and hobbies.
- Providing sensory based strategies to help your body find balance and manage your emotions.
- Enhancing your skills to increase your ability to do things yourself or with appropriate support, for example: meal preparation and cooking, using public transport, managing self-care, or managing your home.
Sometimes people with psychosis have additional needs, including physical health conditions, neurodiversity, and learning disabilities. We’ll work with you to understand your additional support needs and how this can impact your experience of psychosis, and include this in the work we do with you.
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Community Rehabilitation Enhanced Support Team (CREST)
CREST is based across the county of Berkshire. CREST is not an urgent care or emergency service, and staff members are available Monday-Friday, 9am-5pm.
Email: BRRSCREST@berkshire.nhs.uk
Frequently Asked Questions
What is psychosis?
Psychosis is a term used to describe when a person interprets or perceives reality differently from those around them. One might see or hear things that others do not, believe things that other people do not believe or have a confused thinking and speaking pattern. Psychosis can be a symptom of serious mental illnesses like schizophrenia, bipolar disorder or schizoaffective disorder. It is important to know that psychosis can be a common experience, and help is available should you need it.
Psychosis can be a one-off experience or may be a more constant or recurring experience, and therefore, it impacts people in different ways. It may be a frightening experience that can affect your behaviour, where you no longer trust others and want to stay at home because it feels safe.
It’s important to know that psychosis can be a common experience and help is available should you need it.
Is psychosis a mental health diagnosis?
Psychosis is not a diagnosis by itself, but rather a set of unusual experiences that might be part of various mental health conditions, which have a big impact on your life.
Psychosis is usually a symptom of one of these mental health diagnoses:
- Schizoaffective disorder
- Schizophrenia
- Bipolar disorder
- Postpartum psychosis
- Severe depression
Psychosis can be a recurring or constant experience and therefore can an impact on someone’s day-to-day functioning.
What is rehabilitation?
Some people with psychosis may experience ongoing difficulties because of their illness. Some of the ongoing challenges you might experience include finding it hard to perform daily tasks, spending time with friends or family, or enjoying the things you used to. If your symptoms of psychosis are impacting your ability to live your life, you might require additional support. This is rehabilitation.
Rehabilitation focuses on your strengths, skills and interests, how to better manage thoughts or emotions so you can start doing the things that matter most to you again.
Whether it’s getting back into education or work, enjoying hobbies, or feeling more confident, rehabilitation helps you take small steps toward a life that feels right for you - allowing you to take part in whatever is meaningful to you when your mental health makes it hard to do so.
What is a multidisciplinary team or MDT?
A multidisciplinary team is a team made up of different professionals. Here are some of the professionals working in CREST and what they can help with:
- Occupational Therapists (OTs) assist a person to do or re-engage in activities which support their overall mental health and wellbeing. They help people take part in the activities that matter the most to them - whether that's daily tasks, hobbies, or self-care. They do this by finding ways to make these activities more achievable by using your current strengths and adapting the activity or environment. The act of purposefully “doing” something meaningful yourself can help to develop a greater sense of purpose, more confidence, provide an important role and feeling more connected to who you are.
- Rehabilitation Workers play a crucial role working under the guidance and direction from the OTs and MDT. They support you in reaching your goals, offer emotional support and encouragement to help you to overcome obstacles and work towards maintaining a positive outlook throughout your recovery journey.
- Pharmacists can support you by explaining how medications work and make sure they’re used safely. They offer medication support and education, monitor side effects and physical health changes to enhance treatment outcomes.
- Lived Experience Practitioners have a background in living with mental health challenges. They can connect with you as peers to give you a safe space to discuss your symptoms and experiences. They can also use their lived experience to give you practical tips to support you in your own personal recovery journey.
- The psychology team is made up of psychologists and therapists who can work with you individually, with your carer(s), or in a group setting to help you better understand your mental health. They can help you find coping strategies to tackle barriers and maintain your wellbeing.
- Psychiatrists are medically qualified doctors who diagnose and treat mental health conditions. They will typically work with your usual doctor(s) to make sure you're getting the best possible care.
What is BRRS?
BRRS (Berkshire Rehabilitation and Review Services) includes CREST, the Placements Review Teams, Long-Term Inpatient Rehabilitation, and acts as the gatekeeper for all applications made to the Integrated Care Boards (ICBs). Referrals to BRRS services come either internally from within our Trust or externally via ICBs and Local Authorities.
We can also help you with
Is there any information for friends, family and carers?
If you’re a family member/carer or you look after someone, there’s practical, financial, and emotional support available to you from a range of local communities and national organisations.
How do I request an interpreter?
We can provide language translation and interpretation support whenever you visit or contact us.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- telephone interpreting
- video remote interpreting (VRI)
- face‑to‑face interpreting
- written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs. Under the Accessible Information Standard (AIS)—a legal requirement for all health and adult social care providers—we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- large print
- braille
- audio
- easy Read
- text message
- face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Are service dogs allowed to my appointment?
Yes. You are welcome to bring your registered service animal, such as a guide dog, hearing dog, medical alert dog, or other trained assistance dog to your appointment.
These animals are recognised as essential support and are permitted in most areas of our services.
To help us prepare, please let the team know before your appointment if you will be attending with a service animal. This allows us to make sure the environment is safe and comfortable for you, your animal, and other patients.
Please note that service animals may not be able to enter certain restricted clinical areas for safety or infection‑control reasons, but we will always work with you to find an appropriate alternative.
Treating our team with respect.
Respect is important.
We will be polite and kind and we expect that you treat our staff in the same way.
Abuse, hate and discrimination against our staff is unacceptable.
We will take strong action against anyone who is verbally, racially, physically, or sexually abusive to them.
This includes contacting the police to prosecute, and stopping future access to our healthcare services.

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