Patient services
We do not provide patient services at this building.
Please do not come to this building or call this reception desk if you have a health appointment.
If you need help finding a service or a team You can either search for a services or call our main contact switchboard.
Our switchboard is open 8.30am to 4.30pm, Monday to Friday.
Getting here
Bracknell town centre is approximately a 10 minute walk / 2 minute drive.
Bracknell train station is approximately a 15 minute walk / 3 minute drive. There are trains to and from Reading, and London Waterloo.
Visit Thames Valley Buses website for bus timetables or visit National Rail website for train information.
Accessibility information
We have a number of facilities available at London House. View a detailed accessibility guide created by AccessAble for this location, including information about entrances, facilities, and parking, to help you plan your visit.
Assistive listening, hearing loop
Facilities for assistance dogs
Safe or quiet space
Step free standard toilet
Onsite parking including blue badge/accessible parking bays.
Frequently asked questions
What accessibility features does this site have?
We have a number of facilities available at London House, including:
- Wheelchair and step-free access
- Access to disabled WC and shower
- Hearing induction loop
- Accessible kitchens and tea points
- Height adjustable desks
- Dedicated quiet working area
Does this site provide internet access?
Yes, this site does provide internet access.
Does this site offer any faith services?
Yes, this site has a prayer area.
What other facilities are available at this site?
More details about staff facilities, how to book desks and meeting rooms, and key card access can be found in the Operational Handbook on Nexus.
Is there car parking?
There are 50 spaces in the London House car park, including 2 disabled bays.
Staff and visitor access to the car park is via an access road shared with the Travelodge next door. The car park is to the left, directly behind London House.
If the car park is full, we have an arrangement with the Travelodge next door to use some of their spaces. You will need to collect a temporary day pass from our reception and display this in your vehicle. The pass will be dated for that day only.
Do not park in the Travelodge car park unless you have permission and the temporary day pass.
Is there cycle access?
There is a covered, lockable cycle store in the car park to the rear of London House.
You can obtain the lock code from reception. Cycles are left at the owner’s risk.
We can also help you with
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs.
Under the Accessible Information Standard (AIS) – a legal requirement for all health and adult social care providers – we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.