Accessibility information
We have different facilities available at Heatherwood Hospital.
Onsite parking including blue badge/accessible parking bays.
Frequently asked questions
Is there car parking?
We have a number of disabled parking spaces which are free use and a pay and display car park for staff and patients.
Our car park charges
Up to 20 min - free
Up to 2 hours - £3.00
Up to 3 hours - £5.00
Up to 4 hours - £5.50
Up to 5 hours - £6.50
Can I get my hearing aid battery replaced here?
Yes, our hearing aid battery replacements are available from our Physiotherapy department.
This department is open 9am to 5pm Mon-Fri.
Are there service specific opening times?
Location and service specific opening times may differ. Please contact the service directly to check opening times.
We can also help you with
How do I request an interpreter?
We can provide language translation and interpretation support.
Tell our staff which language you prefer to use, and we will make sure the right communication support is in place for your assessment and treatment. Please let us know as early as possible so we can ensure the appropriate translation or interpreting support is available.
We offer a range of professional services to ensure everyone can understand and be understood:
- Telephone interpreting
- Video remote interpreting (VRI)
- Face‑to‑face interpreting
- Written translation
- British Sign Language (BSL) interpreting
How can I get information in an accessible format?
Anyone with a disability, impairment, or sensory loss has the right to receive information in a format that meets their needs.
Under the Accessible Information Standard (AIS) – a legal requirement for all health and adult social care providers – we must ensure that people who use our services, including carers and families, can understand the information we provide and communicate effectively with us.
We can offer information in a range of accessible formats, including:
- British Sign Language (BSL)
- Large print
- Braille
- Audio
- Easy read
- Text message
- Face‑to‑face support with a carer or advocate present
If you need information in any of these formats, please tell a member of our team and we will make sure your communication needs are met.
Getting here
By car
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Route:
- From M4: Exit at Junction 6 or 10, follow signs for Ascot via A332.
- From M3: Exit at Junction 3, head toward Ascot via A322/A332.
- Turn onto Kings Ride, then Brook Avenue for the hospital entrance.
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Parking: We have a number of disabled parking spaces which are free use and a pay and display car park for staff and patients.
Our car park charges
Up to 20 min - free
Up to 2 hours - £3.00
Up to 3 hours - £5.00
Up to 4 hours - £5.50
Up to 5 hours - £6.50 -
Route planner: Use the AA Route Planner for tailored driving directions.
By bus
- Local Bus Services:
- Routes 1 / 1A – Ascot ↔ Windsor via Heatherwood Hospital.
- Route 703 – Bracknell ↔ Windsor, stops at Heatherwood Hospital.
- Route X94 – Ascot ↔ Bracknell ↔ Frimley Park Hospital (via Martins Heron & Great Hollands).
- From Ascot Station:
- Take Bus 703 or 1A from Station Hill to Heatherwood Hospital (War Horse Memorial stop).
- Journey time: ~8 min, buses run every 30 min.
Timetables
By train
-
Nearest station: Ascot Railway Station (about 1 mile from Heatherwood Hospital).
-
Connection: From the station, walk (~30 minutes), take a local bus, or use a taxi.
Booking services
Patients and visitor information
Find out more about visiting our locations as an outpatient, inpatient or visitor.
Learn more