Information sharing

Information sharing 

Our Friends, Family and Carer Handbook includes information about consent, confidentiality and information sharing. We’ll aim to provide you with clear, accurate and relevant information and keep you informed throughout the care pathway. If, for legal reasons, we can’t share information, we’ll explain why.  

What we keep private

Service users have the right to expect that their personal information is kept confidential. Carers also have the right to expect that what they share with us is treated with respect and privacy.

What can be shared

Even when service users withhold consent, we can still listen to your views and share general information about mental or physical health conditions or how to support someone in crisis.  

We also try to understand why someone may not want to share information. We will revisit the conversation regularly to check whether the patient has changed their mind. If consent is given, we can share more specific details about care, treatment and medication.

Download our Mental Capacity Act leaflet to understand how we assess a persons ability to make decisions for themselves. Please note, the guidance applies to those aged 16 and over.