Your safety and wellbeing remain our top priority
You may have seen news stories about our community equipment provider, NRS Healthcare, entering liquidation (closing). We know this might worry people who rely on important equipment to stay safe and independent at home. We want to reassure you that we have strong plans to keep services running.
What’s happening?
NRS Healthcare, which provided equipment such as hospital beds, hoists, grab rails and other mobility aids across Berkshire, stopped working on Friday 1 August 2025.
What does this mean for you?
On 1 August, Millbrook Healthcare took over as the new provider of community equipment. We’ve been working hard to make sure that patients still get the equipment they need during the transition, with as little disruption as possible.
We are working closely with West Berkshire Council, the six Berkshire local authorities, and NHS partners to make sure the change safe and smooth.
Contact
You can contact Millbrook Healthcare directly for support with equipment.
Millbrook Healthcare
Contact number: 0118 228 8701
Frequently Asked Questions
Will I still receive the equipment I need?
We have contingency plans in place to ensure that urgent needs are met, including out-of-hours support for essential items like mattresses and nebulisers. During the transition period, there may be a delay to non-urgent items, and you may receive equipment in multiple deliveries.
Your clinician will discuss this with you to make you aware and look at what options are available to support you in the meantime.
What happens to equipment I already have?
You can continue using your current equipment. If it needs to be repaired, Millbrook Healthcare will handle this going forward.
If your equipment is usually serviced, Millbrook will be in contact in due course to organise this with you.
How do I arrange for equipment to be collected?
Collections are limited while we go through this transition period. Please keep hold of equipment for now. We’ll share more information once collections are up and running again.
If you have a profiling hospital type bed, or you have lost a loved one who was prescribed equipment and you would like the equipment collected, please contact Millbrook.