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If you need urgent help

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    Call if someone is in immediate danger or a life-threatening situation.

    BSL 999
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    111

    Use for urgent medical help when it's not life-threatening.

    NHS 111 website
  • Talk with the Samaritans

    116 123

    Call for free, confidential emotional support, 24/7.

    Samaritans website
  • Crisis Resolution Home Treatment Team

    0800 129 9999

    Open 24 hours a day, 7 days a week. Contact for urgent mental health support in Berkshire.

  • CAMHS Crisis Line

    0300 247 0000

    Open 24 hours a day, 7 days a week. Contact for urgent mental health support for children and young people up to the age of 18 in Berkshire.

  • Other urgent support

    Visit this page for local services and urgent support.

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  3. Staying safe at home

Advice and resources : Staying safe at home

How can we help

General advice

General advice, support, apps and staying safe at home.

General advice

Supporting yourself or somebody else with mental health difficulties

Young people often have to cope with many different situations and unfamiliar challenges, and the other pressures of growing up.

Supporting others advice

Apps to help with children and young people's mental wellbeing

Ways you can help a child or young person to feel better.

Apps for wellbeing advice

How can we help

General advice

General advice, support, apps and staying safe at home.

General advice

Supporting yourself or somebody else with mental health difficulties

Young people often have to cope with many different situations and unfamiliar challenges, and the other pressures of growing up.

Supporting others advice

Apps to help with children and young people's mental wellbeing

Ways you can help a child or young person to feel better.

Apps for wellbeing advice

Overview

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Make Yourself Heard campaign

Make Yourself Heard is a police campaign about how to get urgent help from the police when someone is unable to speak. This can be particular useful for victims of domestic abuse who are in the same house as the perpetrator.  After dialing 999 if the caller is unable to speak or make any sounds then you will be prompted to press 55.

This will inform the police you are a genuine caller and not just a hoax or a dialling error.

  • Make Yourself Heard campaign

Social isolation can increase the risk for those who are living in difficult situations at home. 

There are emergency helplines you can contact for support. 

Childline

Contact number: 0800 1111

Childline

Samaritans

Available 24 hours a day, 365 days a year.

Contact number: 116 123 Available 24 hours a day, 365 days a year.

Samaritans

NSPCC: child protection and advice

Contact number: 0800 800 5000 Adult contact number

Alternate contact number: 0800 1111 Children and young people

Email: help@nspcc.org.uk

Internet browsing

If you are not feeling safe:

  • Browse in a private space
  • Use a private browsing window. This means that your browsing history will not be saved and no cookies will be set. Follow the links to see instructions on how to update your internet browser 
  • Have another tab or window open in the background that would be very normal for you to be visiting such as BBC News. If your privacy is compromised you can quickly revert to this site
  • If you suddenly need to close your browser window, the keyboard shortcuts will make it quicker. These are Command-W on a Mac or Control-W on a PC
  • Chrome instructions
  • Safari instructions
  • Microsoft Edge instructions

Safeguarding Children 

The safety and welfare of children - or safeguarding - is everyone's business. Berkshire West have produced lots of helpful information for parents and carers on safeguarding children. The website is a dedicated page with lots of information and advice for our children, parents, carers and practitioners. It covers subjects such as domestic abuse, emotional health, financial help, coping strategies for new parents, home schooling, keeping children safe online and leaving children at home.

They have also produced lots of information on safeguarding for babies: keeping babies safe from abuse, dealing with infant crying and safe sleeping.

  • Berkshire West Safeguarding Children

Family Safeguarding Mental Health Service

  • Adults

Mental health support for parents and carers whose children have a social worker due to safeguarding concerns.

Family Safeguarding Mental Health Service: Go to service
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We provide a wide range of physical and mental health services to people of all ages living in Berkshire. We operate from hospitals, health clinics and GP practices, as well as other community settings and in people’s homes.

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