Here to support you
We are aware that the Coronavirus pandemic continues to be a difficult and worrying time for everyone, and during this time there have been additional pressures on children, families and young people. The School Nursing service is here to offer health advice and support regarding physical and/or emotional health concerns.
Our School Nurse Advice Line supports children, young people and their families who live in West Berkshire, Reading, Wokingham and Bracknell. It's an easy way to reach us for any health advice, questions and support you need.
The support line is available Monday to Friday 9am to 4.30pm
Call us on 0300 365 0010
Our teams are still seeing some children in school or at home and will be wearing full PPE for the duration of the contact. If you have a scheduled appointment with one of our teams and either you or a member of your family have symptoms of Covid-19, please call to reschedule your appointment.
Changes to our services due to Coronavirus (COVID-19)
If you are concerned you may have symptoms of coronavirus please follow the Government advice published on NHS Choices. Do not visit a GP practice, urgent care centre, or any of our services if you have symptoms.
You should only call NHS111 if you have a physical health concern. They will be able to direct you to the most appropriate service.
Only in a medical emergency should you contact 999 or attend the local A&E department.
We are aware that this will be a worrying time for you and for your family. We are doing all we can to keep our CYPF services running while also keeping you and our staff safe. However, please be aware that due to the impact of COVID-19 we will be prioritising urgent appointments and referrals and some services will be disrupted, postponed or delivered differently (via phone or video link where possible).
Who we are
We support the health and well being of school-aged children and young people who attend state maintained schools, free schools and academy schools in Bracknell Forest, Wokingham, Reading and West Berkshire, and their families.
We also support children who are home educated and living in Bracknell Forest, Wokingham, Reading and West Berkshire.
When dealing with our school nursing team you might meet or contact:
- School Nurse: a registered nurse with further specialist qualification in public health at degree or masters level
- Staff Nurse: a registered nurse with additional experience in public health, child health and development
- Nursery Nurse: qualified in child development with training in sleep, behavioural interventions and promotion of healthy eating
- School Health Assistant: experienced in working with children and young people in schools and in the community
- Administrator: provide clerical support to the school nursing team
Wherever possible, the work of our team will continue although, in some cases, not in the way you may be used to.
Depending on your needs this could include:
- an online video consultation, similar to a Skype or WhatsApp call
- consultation over the phone
- professional advice on how to manage your own care
We will continue to support families with additional needs, including those with multi-agency plans in place, including assessments for children in care. In some cases we may make home visits.
A member of the team will contact you to decide on the right arrangements for you. There is no need to contact us.
School Nurse Support Line
Our School Nurse Support Line is available for parent and carers, and for young people in year 9 and above Mon-Fri, 9am-4.30pm. We offer advice and support on non Covid19 related issues such as bedwetting, toilet training, behaviour, and sleeping. We will try to respond to all requests within 1 working day.
Call 0300 365 0010
For all other queries you can contact your local team:
School and PPE
Berkshire Healthcare will be working to ensure our teams can support school staff and the children and young people who are attending school.
We need to ensure the safety of the children, the school staff, as well as our own staff, especially when considering we provide services across a number of different schools. To enable this, our staff will be wearing Personal Protective Equipment (PPE) when they come into the school.
Wearing PPE, carrying out careful hand hygiene and socially distancing where possible is part of our infection, prevention and control strategy, and will help to protect children and school staff and reduce the chance of spreading infections.
The PPE they wear will consist of a face mask, gloves and apron. This will be changed when moving between class bubbles and when having direct contact with an individual child. Staff may wear additional items of PPE such as goggles, specialist masks or gowns if they are unable to socially distance or if they need to carry out an intervention.
We recognise that our usage of PPE maybe different to that advised within the schools, but this is because we are travelling between schools and hope you can appreciate that we are aiming to maintain the utmost safety for all.
When your child starts school in Reception year, you will receive a letter explaining the school nursing service and the National Childhood Measurement Programme (NCMP) processes. At a later date you will also receive from your child’s school a link to an electronic questionnaire about your child’s health for you to complete and submit. All completed questionnaires are reviewed and you may be contacted. If you would like to discuss anything further you can contact the school nursing service using details in the Contact details for your local area section.
All Year 6 children are also offered the opportunity to be checked as part of the childhood measurement programme, and the School Nursing team will contact you by letter if your child’s weight falls outside the healthy range.
We do not provide the school aged immunisation programme but have close links with the Berkshire Healthcare immunisation service, which offers immunisations to all children attending a school (state and independent) in Berkshire. You can find out more about the immunisation programme on the NHS website or on our immunisation pages.
- Measuring the height and weight of children in Reception year and Year 6 as part of the National Childhood Measurement Programme (NCMP). After the screenings and measurements are completed, you will receive a copy of the results. If your child’s measurements fall outside the healthy weight range you will be sent a letter to your home address with further advice and information. For further information about the programme please visit the NHS website
- Checking the hearing of children in Reception year (hearing screening) at schools in Bracknell and West Berkshire. Children in Reading and Wokingham schools will not routinely be screened but this will be offered if concerns are raised about their hearing in the health questionnaire.
- Checking the sight of children in Reception year (vision screening) at schools in Bracknell Forest. For children at schools in Wokingham, Reading and West Berkshire, this check is done by orthoptist teams from the Royal Berkshire Hospital.
- Reviewing completed health questionnaires from parent and carers for all children in Reception year
- Providing confidential health advice and support to children and young people of school age and their families on a range of health-related topics, including:
- Long-term medical conditions such as asthma, epilepsy and acute allergy
- Bed wetting (enuresis), which includes advice on toilet training and use of nappies, drinking patterns, bed wetting alarms and medical therapies. For further advice you may find the Enuresis Resource and Information Centre (ERIC) website helpful. School nurses run enuresis clinics which you can refer to directly, please use the contact details in the section "Contact details for your local area". Please see our support and advice pages for more help.
- Behavioural or emotional difficulties
- Working with other health services to get children and young people with non-complex needs or disabilities the specialist services they need
- Offering support and advice to families regardless of your child’s age on weight management and healthy lifestyles. For additional advice you may find the NHS healthy weight and advice for parents pages useful
- Working closely with children and young people who have been identified as needing to be safeguarded or ‘looked after’ by the local authority
- Keeping school staff up to date on common medical conditions such as asthma and epilepsy
- Where needed, we can refer a child or young person to other services such as GPs, speech and language therapy, audiology, Children and Adolescent Mental Health Services (CAMHS), talking therapies, paediatricians, children’s social care and voluntary services
- Playing an active role in keeping children safe in accordance with the government policy ‘Working Together to Safeguard Children (March 2015)’.
Your child’s personal information remains conﬁdential. We will only share information with other health or social care professionals if it is necessary and not usually without permission. However, it may be necessary for us to do this in exceptional cases.
We are committed to providing the highest standards of care and welcome your views on our service. If you would like to comment please contact your local school nursing team.
No referral is necessary for routine height and weight measurement or hearing and vision checks; however, a referral will be required for other services such as to attend a bed wetting clinic. We are pleased to accept referrals from young people, parents, schools and other agencies. To make a referral or for further advice please contact your school nursing team using the contact details under "contact details for your local area".
Support for young people
We have a dedicated phone line for parents and carers, and for young people in Year 9 and above. It covers Bracknell Forest, Reading, West Berkshire and Wokingham. We're here to give you health advice and refer you into the service for ongoing support if you need it.
We're available 9am-4.30pm Monday to Friday.
Call 0300 365 0010
Local School Nursing contact details
Each local School Nursing service has a contact telephone number and email address. Business hours are Monday to Friday 9am-5pm with reduced cover during school holidays.
01635 273384 firstname.lastname@example.org
Slough, Windsor and Maidenhead
We do not provide School Nursing services in Slough, Windsor or Maidenhead. Local contact details for services provided in these areas are:
Royal Borough of Windsor and Maidenhead
School nurse emotional health offer - Reading
School nurse emotional health offer - West Berksire
How we use your child's information
How we use your information