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Urgent Community Response Service (Your own home)

We aim to help you avoid unplanned hospital admissions if you have an urgent healthcare need, by supporting you where you live.

Your GP or health or social care professional may ask us to see you as you’ve become unwell suddenly, or your carer may need a bit of support while caring for you.

We can provide assessment and short-term interventions and may visit you for up to 14 days in your own home.

We’re available for contact from 8am to 8pm, 7 days a week.

We aim to respond within 2 hours of being contacted. 

If you live in a care home

We have a dedicated service if you live in a care home, and you need similar support.

We can provide assessment and short-term intervention, and we may visit you for up to 5 days.

Find out more about our Care Home service (opens new browser tab)

Depending on your needs, staff from our team may visit and help you get back to being able to carry out your usual daily tasks.

Specialists that may visit you, could include: 

  • Nurse and Paramedic Practitioners, to carry out assessments such as blood pressure, temperature and pulse checks
  • Health Care Assistants, to take blood or other tests
  • Occupational Therapist, to see if you’re able to do everyday tasks at home, such as washing, dressing and cooking
  • ​Physiotherapists, to look at how you’re walking and getting out of your bed and chair and suggesting exercises to help with your strength and balance
  • Therapy Assistants, to complete a home exercise programme with you, or to support you with daily tasks if you live in your own home
  • Carers, to assist with daily living tasks such as helping with washing and dressing (this does not include domestic tasks such as shopping or laundry)

We may also provide equipment and guide you to other support services if we think it will help you. 

When we will contact you

After we have received your referral from your GP, health and care professional, or through NHS111, we will aim to contact you within 2 hours.

We’ll talk to you about how you’re managing, and discuss how we may be able to help. 

Your care and support plan

We’ll contact your GP to let them know we’re helping you and we’ll also gather further information about the difficulties you are experiencing.

We can then use this to create a care and support plan with you.

We will visit you regularly, depending on your needs.

Unfortunately, we can’t offer specific visit times, but we will try our best to plan your visits around your needs.

We may visit you at home for up to 14 days in your own home.

When your condition is stabilised, we’ll adjust your visit times.

If we think it may help, we can arrange contact with other services if you need long-term support, to help your return to health and wellbeing and keep your independence.​

If you require a longer-term care package this may then carry a charge, but we’ll talk this through with you.

You can be referred into the service by your GP, health care or social care professional, or via NHS 111, through our Integrated Hub which manages all referrals for Berkshire Healthcare community services.

Call NHS 111

If you have any concerns, or if you need to cancel any support visits by us, please use the contact number we have given you.

Out of hours, and urgent help

Call NHS 111 if you have any concerns about your health.

Call 999 in an emergency.

We’re available for contact from 8am to 8pm, 7 days a week.

We aim to respond within 2 hours of being contacted.

Day of the week Time
Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 8pm
Sunday 8am to 8pm

“My husband and I would just like to say a big thank you to all of you for the fantastic service you have given us these past 2 weeks in all the care and concerns with my husband, after his stroke. We are sure going to miss you all. We cannot speak highly enough of you all.

But if any of you happens to be this way and have a few minutes to spare, the door is always open to you all to pop and say hello. Most grateful thanks.”


“Thank you very much for all the help you and your colleagues gave to my husband and myself recently to get him back on his feet. It was very reassuring to have the back-up that you and the Urgent Community Response team [for people in their own homes] provided in our hour of need, and the equipment and advice provided by the team has been invaluable. Please give our thanks to everyone involved.”


Email from local GP regarding an Urgent Community Response episode of care for a patient in their own home: “Absolutely excellent care. Thank you.”