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Urgent Community Response Service (Care home)

We aim to help you avoid unplanned hospital admissions if you have an urgent healthcare need, by supporting you where you live.

Your GP or health or social care professional may ask us to see you as you’ve become unwell suddenly.

We can provide assessment and short-term interventions and may visit you for up to 5 days.

We’re available for contact between 9am to 7pm, 7 days a week.

We aim to respond within 2 hours of being contacted.

If you live in your own home

We have a dedicated service if you live in your own home, and you need similar support.

We can provide assessment and short-term intervention, and we may visit you for up to 14 days.

Find out more about our Own Home service (opens new browser tab)

Depending on your needs, staff from our team may visit and help you get back to being able to carry out your usual daily tasks.

Specialists that may visit you, could include:

  • A Geriatrician to review and advise on your medical needs
  • Nurse and Paramedic Practitioners, to carry out assessments such as blood pressure, temperature and pulse checks
  • Health Care Assistants, to take blood or other tests
  • Occupational Therapist, to see if you require any equipment to assist with your mobility needs
  • ​Physiotherapists, to look at how you’re walking and getting out of your bed and chair and suggesting exercises to help with your strength and balance 

We may also provide equipment and guide you to other support services if we think it will help you.

When we will contact you 

After we have received your referral from your GP, health and care professional, or through NHS111, we will aim to contact you within 2 hours.

We’ll talk to you about how you’re managing, and discuss how we may be able to help. 

Your care and support plan

We’ll contact your GP to let them know we’re helping you and we’ll also gather further information about the difficulties you are experiencing.

We can then use this to create a care and support plan with you.

We will visit you regularly, depending on your needs.

Unfortunately, we can’t offer specific visit times, but we will try our best to plan your visits around your needs

We may visit you in the care home for up to 5 days.  We’ll work closely with the care home staff until your condition is stabilised.

If we think it may help, we can arrange contact with other services if you need long-term support, to help your return to health and wellbeing and keep your independence.​

If you have any queries or concerns, please advise your carer, who will contact us on your behalf.

You can be referred to us by your GP, health care or social care professional, or via 111, through our Integrated Hub which manages all referrals for Berkshire Healthcare community services.

Out of hours, and urgent help

Call NHS 111 if you have any concerns about your health.

Call 999 in an emergency.

We’re available for contact between 9am to 7pm, 7 days a week.

We aim to respond within 2 hours of being contacted.

Day of the week Time
Monday 9am to 7pm
Tuesday 9am to 7pm
Wednesday 9am to 7pm
Thursday 9am to 7pm
Friday 9am to 7pm
Saturday 9am to 7pm
Sunday 9am to 7pm

“My husband and I would just like to say a big thank you to all of you for the fantastic service you have given us these past 2 weeks in all the care and concerns with my husband, after his stroke. We are sure going to miss you all. We cannot speak highly enough of you all.

But if any of you happens to be this way and have a few minutes to spare, the door is always open to you all to pop and say hello. Most grateful thanks.”


“Thank you very much for all the help you and your colleagues gave to my husband and myself recently to get him back on his feet. It was very reassuring to have the back-up that you and the Urgent Community Response team [for people in their own homes] provided in our hour of need, and the equipment and advice provided by the team has been invaluable. Please give our thanks to everyone involved.”


Email from local GP regarding an Urgent Community Response episode of care for a patient in their own home: “Absolutely excellent care. Thank you.”