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Adult Hearing (Audiology)

If you're worried about your hearing, or already have a hearing aid, we can support you with assessments, fittings and follow ups to help you manage your hearing loss.

Once you’re referred into our service, we’ll invite you in for a full assessment with one of our audiologists within two weeks. We’ll go through your options in detail with you and, if necessary, refer you to our Ear, Nose and Throat specialist.  

We can help you develop a number of listening tactics to make life easier and, if you need it, fit you with one or two hearing aids. To do this, we’ll take a mould of your ear and send it to a specialist laboratory to create your earpiece or hearing aid.

You’ll stay with our service for three years and if you ever need extra support, you can contact us directly and we’ll book you an appointment.

We’ll make sure your new hearing aid or aids are fitted properly and comfortably, and are delivering the right level of sound. However, it can take a few months to adjust to your new hearing aid, so don’t worry if you struggle to begin with.

We’ll show you how to use and care for your hearing aid (including how to replace your free batteries) before booking you in for a follow up appointment eight to ten weeks later.

If you’re hearing aid is broken, you can bring it to one of our repair clinics. We can also supply you with replacement batteries.

Batteries can only be collected from our King Edward VII hospital. Please call 0300 365 6222 to find out more.

We can also fit hearing aids with thin tubes (called Life Tubes) but these aren’t suitable for everyone. Please ask your consultant for more information.

Booking hearing aid repairs

From 1 September 2019, we're replacing drop-in repair clinics with a new appointment booking system. 

To book an appointment, contact our team and select a date, time and place to suit you.

Call    0300 635 6222 and press option 1

Find out more about appointment booking

Communication tactics

You can use a number of communication tactics to help you hear better, including:

  • Facing the person you’re talking to
  • Asking people to repeat what they said if you didn’t hear them first time
  • Using and looking for facial expressions

Assistive Listening Devices (ALDs) 

ALDs can use microphones and receivers to cut out background noise and wirelessly take sound straight to your ear. They can also use flashing lights and vibrations to help you identify things like a ringing phone or doorbell.

You can find out more about ALDs from your local authority.

Lip reading 

Lip reading can help you understand the words someone is saying when you’re struggling to hear. Find out more about lip reading and find classes near you at

Tinnitus is a noise you hear in one or both ears or in your head when there isn’t any external noise around you. It’s commonly described as a ringing, buzzing, whistling, cracking, humming or rushing sound.

It can start suddenly or develop gradually over time and can have a negative effect on your mood and concentration levels, and disrupt your sleep. It’s important to remember, however, that tinnitus itself is not a disease, but a symptom of another ear or health related condition.

If you’re experiencing tinnitus, you should make an appointment to see your local GP. They’ll refer you into our service or to see an Ear, Nose and Throat specialist.

We’ll book you an appointment, which will usually last about 75 minutes, to find out about your hearing needs and medical history. We’ll then help you develop a strategy to effectively manage your tinnitus and reduce the impact it has on your life. 


Skimped Hill Health Centre 

Skimped Hill Lane
RG12 1LH

Tuesday Friday
8am - 4pm 8am - 4pm



Upton Hospital 

Albert Street

11am - 7pm


Wexham Park Hospital 


Monday Tuesday Thursday
8am - 4pm 8am - 4pm 11am - 7pm

Windsor, Ascot and Maidenhead

Heatherwood Hospital 

London Road
Ascot, Berkshire 

Monday Thursday
8am - 4pm 8am - 4pm


King Edward VII Hospital 

St Leonard's Road
Windsor, Berkshire 

Monday Tuesday Wednesday Thursday Friday
8am - 4pm 8am - 4pm 8am - 7pm 8am - 4pm 8am - 4pm


St Mark's Hospital 

St Mark's Road

Monday Tuesday Wednesday Thursday Friday
8am - 7pm 8am - 4pm 8am - 4pm 8am - 4pm 8am - 4pm