Changes to our services due to Coronavirus (COVID-19)
If you are concerned you may have symptoms of coronavirus please follow the Government advice published on NHS Choices. Do not visit a GP practice, urgent care centre, or any of our services if you have symptoms.
You should only call NHS111 if you have a physical health concern. They will be able to direct you to the most appropriate service.
Only in a medical emergency should you contact 999 or attend the local A&E department.
We are aware that this will be a worrying time for you and for your family. We are doing all we can to keep our CYPF services running while also keeping you and our staff safe. However, please be aware that due to the impact of COVID-19 we will be prioritising urgent appointments and referrals and some services will be disrupted, postponed or delivered differently (via phone or video link where possible).
We offer respite care for your child, providing a break for you and the rest of your family.
Your child can stay with us for a day, a night or a weekend. Knowing your child is in a safe, caring environment allows you to take a well-deserved break, spend time with your other children or just enjoy some time for yourself.
Over lockdown we closed to all families. We re-opened in July 2020 after ensuring robust procedures for infection control, risk assessments and that staff had adequate PPE available. We started with day care sessions and have built this up. Over the summer, respite pattern is every other weekend and days in the week. During term time the unit will continue to be open every other weekend, beginning with day care sessions and building back to overnight sessions in due course.
Some amendments have had to happen to allocated respite due to government and Trust guidance around children requiring aerosol generating procedures. As and when this changes, children and families will be able to receive their full allocation.
Referrals for the service are made via the Children's Community Nursing team and are based around continuing healthcare criteria that we have adapted. The child must have a severe learning disability and complex health care needs to access the service. There may be a waiting list for services based around capacity. Children can have week day overnights, weekend overnights, weekend day care and week day sessions/pre-school sessions.
Keeping everyone safe
In order to keep you and your child safe during the pandemic recovery phase we have put the following steps into action:
- 24 hours before your respite date we will call to check if your child or anyone in your household has symptoms of COVID - high temperature of 37.8oC or above, persistent new cough, loss of smell or taste, or a positive test in the last 14 days. We cannot accept the child for their respite if anyone in the household has symptoms, for 14 days.
- Please wear a face covering when you come to respite.
- Staff will wear PPE (face mask, gloves and apron) when within 2 meters of your child.
- On arrival at respite we will meet you in the respite front hall allocated area.
- Please use the hand sanitiser on the wall on the way in.
- We will socially distance while we do handover, complete the medication checks and equipment checks.
- Your child will have their temperature taken, if they have a temperature of 37.8oC or above, they will not be accepted in to respite and be asked to isolate for 10 days, and can return back for their respite sessions if they are symptom free.
- Once the checks are done, your child will come into respite have their hands and face washed, their chair and equipment wiped down and then enjoy their day care session.
- Your child will be only allowed in the following areas: hallway, lounge, bathroom, and garden.
- Parents will only be allowed just inside our front hall area. Where possible only one person and no siblings should bring the child into respite.
- When collecting your child please ring to let us know you are here and we will bring your child out to you in the foyer.
- We have more comprehensive cleaning routines, including the environment, toys or activities after your child has gone which we will complete in the 4 areas, enabling us to support multiple families and prevent any cross infection between staff and children, and children and children.
- Should your child develop any symptoms of COVID-19, they will be isolated and you will be asked to collect them as soon as possible, and will not be offered respite for 10 days and until they are symptom free, or have a negative test.
These procedures are in place to keep you, your families and us safe. These may be reviewed as government and Trust advice changes.
Contact details remain for the service the same.
Respite: 01628 501141/07765 242559
Upton Office: 0300 365 0123 option 4
Emergency on-call contact: 07825976143
Manor Green Respite
Our service is based in the grounds of Manor Green School in Maidenhead.
Here, we provide respite to children and young people up to age 18 (or 19, if still in a special school) with complex health needs and learning difficulties, and who are on the Children’s Community Nursing caseload.
As well as providing respite care at Manor Green, we can provide respite care within your home and according to individual needs.
Manor Green Respite
Referrals for this service come from the children’s community nursing team only.
Once a referral is accepted, we’ll contact you within seven working days to arrange a home visit for a respite assessment.
Manor Green Respite Unit
Elizabeth Hawkes Way